VP, Service & AMPs in London, Ontario at Trojan Technologies

Date Posted: 6/7/2019

Job Snapshot

Job Description

Job ID: TRO000834

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Description

POSITION SUMMARY


Provide dedicated leadership to Trojan Technologies municipal and industrial service efforts worldwide and be responsible for strategies, policies, procedures/processes, tools and inspections to ensure a consistently superior experience for customers whilst in parallel achieving financial and growth targets for the AMPS segment of our business.
 
ACCOUNTABILITIES


Strategic Planning
• Responsible for developing global service strategy for customer support in consultation with sales leaders in North America, Europe, China and other High Growth Markets
• Create and implement a market strategy for new and existing service product offerings + develop service into a commercially focused organization
• Ultimately responsible for developing a sustainable strategy to ensure that all sites meet disinfection targets
 
Leadership
• Responsible for the business performance and management of Team Leaders in TAC, Field Service, Service Projects, AMPs sales, and Customer Operations teams along with revenue responsibility for all Service/AMPS sales
• Champion DBS tools, coach and drive DBS culture in Trojan Technologies Service/AMPs organization.
• Develop talent within the service organization with clear successors and future business leaders.  Development plans and their frequent reviews in place for the entire team  
• Acts as Trojan Technologies senior point of contact for customers, contractors and consultants in relation to service issues and responsible for ensuring customer satisfaction
• Responsible for reaching agreement and negotiating financial and technical resolution of customer issues
 
Business Leadership
• Develop and manage Service financial budget - Manage, monitor, and meet Service operating, capital and resource budgets
• Identify areas for improvement within Service/AMPs and putting actions in place to improve / develop a process and sustain results
• Own Action Plan for PD activities for service
• Manage the service-based relationships / contracts with reps and third-party service providers
• Owns responsibilities for successful rep and direct service performance and implements changes as necessary
• Responsible for ensuring sufficient service resources available on a global basis to perform and support Field Service and TAC functions
• Ultimately accountable for field service process including resolving / investigating service issues related to customer satisfaction surveys, determining, enabling and inspecting minimum training and experience requirements for all service providers and TAC personnel 


MEASURES OF PERFORMANCE


• Achieve Global AMPs/Service bookings/revenue growth targets
• Achieve gross margin targets for Global Service and AMPS sales
• Improve Service Quality and OTD/OTS metrics
• Build service/AMPS funnel to achieve funnel targets working with different stakeholders across Trojan Technologies
• Monitor and drive technical support metrics
• Ensure talent funnel growth + development/succession plans in place
• Ensure safety processes in place
• Develops a sound and defensible business strategy to drive growth
• Coaches and mentors team members


CRITICAL COMPETENCIES / LEADERSHIP ANCHORS
 
Effective personal and project time management and ability to manage multiple tasks
Customer focus and uses Voice of Customer
Strong Business Acumen
Deep understand of AMP Sales and Service delivery processes by channel and opportunities to leverage strengths to drive additional service growth.
Relationship Management to navigate both the business and customers
Field Service management knowledge
Effective written/verbal communication skills
Excellent Public Speaking & Presentation skills, displays confidence, and ability to present ideas to diverse groups
Ability to influence others across all functional groups, including global stakeholders
International experience
Possess strong analytical skills, including an understanding of business economics and financial resources.
Operational execution excellence
Strong organizational skills
Ability to plan strategically
Demonstrates a sense of urgency in problem solving and commitment to deliver revenue/profitability to plan
Has a strong results orientation and thinks critically about problems beyond immediate / near-term impact. 
LEAN thinking to drive process change that enables efficiencies and drives growth through best practice
Team player with a global perspective
Demonstrates a sense of urgency in problem solving and commitment to deliver revenue/profitability to plan
Shows strong leadership and interpersonal skills – Ability to pull team together with common objectives
Has the ability to separate the important from the trivial, ability to prioritize and focus on the critical few
Entrepreneurial spirit, Innovative.  Think outside the box for future growth

Job Requirements



Qualifications

• Bachelor’s degree in a technical or business field, advance degree a plus (MBA preferred)
• 10 years of Service business/industry work experience, with at least 5 years of commercial leadership experience and 5 years developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience.
• 5-10 years of Commercial work experience with a broad range of exposure to various technical environments and business segments. At least 5 years of experience with managing team(s) responsible in strategic planning, business development or client management and working with a broad range of diverse and complicated business units.

The role will be based in London, ON, with a travel requirement of 50%; selection of a remote/North America based candidate outside of London would result in a travel requirement of 80%+ to ensure that appropriate time is spent both in field with customers/at Gemba along with in London with different parts of the Service organization.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.