Technical Writer & Project Coordinator (f/m/d) in Heerbrugg, Switzerland at Leica Microsystems

Date Posted: 10/11/2019

Job Snapshot

Job Description

Job ID: LEI005455

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

Leica Microsystems is one of the world leading companies in microscopes and scientific instruments. Our associates set new standards by realizing brilliant ideas and innovative technologies to support users in their field of application. Our products and services are used worldwide in clinical and life science research, medical professions, materials sciences, industry and forensics as well as in school and university classrooms. Leica Microsystems is represented in over 100 countries, thereof more than 20 countries with sales and service organizations. Since 1849 our headquarter is located in Wetzlar, Germany. Since 2005 Leica Microsystems is part of the successful US American Danaher Group. Do join us in our commitment for brilliant solutions and continuous improvement.


For our Business Unit Service & Support at Leica Microsystems in Heerbrugg, Switzerland we are looking for a Technical Writer & Project Coordinator (f/m/d) who will ensure the quality of our service documents and who will help to improve the competencies of our field service engineers. Please find further information about our products at; https://www.youtube.com/watch?v=Mr9orzGo5kU


RESPONSIBILITIES: 

Creation of Technical Documents: Interdepartmental research, preparation of the information in a comprehensible (target group-oriented) and standard-compliant service document as well as editorial review according to the editorial guidelines in order to provide qualitatively and quantitatively prepared instructions (e.g. service manuals, service information, troubleshooting guides, training documents, e-learnings).


Publication and Document Management: Publish service documents, check and update existing service documents; archive older versions (version management) to provide current instructions to service engineers worldwide. Ensure that service documents are available for Field Service Engineers on time in accordance with the APD (accelerated product development) process.


Further Development of Documentation Tools and Processes: Contribution in the further development of documentation tools and processes with the aim of continuously improving the quality of service documentation including multimedia documentation and in consideration of new standards.


Standardization of workflows and documents: Support standardization of workflows and document types to meet normative and internal requirements, define workflows and include them in editorial guidelines.


Contact person at Heerbrugg site: Contact for internal questions concerning documentation and coordination of documentation projects in cooperation with project managers and department heads. Prioritize and distribute tasks within the documentation team to complete service documents on time and manage resource bottlenecks.


Serviceability Project Coordination: Support the Serviceability & Innovation team by coordinating tasks of the APD process and service concept. Local service contact for R&D and Product Management with the aim of being informed about the APD project phase at an early stage (phase 0), attend R&D daily management meetings and inform other service departments to support service deliverables compliance. Collaboration on specifications for service requirement lists.

Job Requirements



Qualifications

EXPERIENCE/SKILLS:

• Professional experience as a technical writer or as project leader with good communication skills and motivation for development as technical writer

• Experience of creating technical documents, preferable service documentation in an international company

• Ideally branch experience from a medical device manufacturer/ pharma company/ machinery with strong focus on hardware 

• Mandatory are office tool skills and ideally a knowledge of relevant documentation software like FrameMaker, Photoshop, Camtasia 

• Ideally experience with complex technical topics and management of multiple documentation projects and tasks simultaneously to successful completion

• Ability to work in cross-locational matrix organization globally (Switzerland, US, Singapore, Germany) 

• Able to coordinate tasks and ensure the success within team 

• Very good verbal skills in English and preferably German language skills

• Minimum a Bachelor degree in a “technical” or “communication” field (e.g.: Medical Technology, Mechanical Engineering, Electrical Engineering, Media & Communication Sciences, Multimedia Communication, Technical Documentation or similar) 

• Willing to travel up to 10 % 


PERSONALITY: 

• Self-starter, solution driven, high level of self-motivation, likes to take responsibility and make decisions

• Well-structured, able to act as a team player, willing to coordinate other people to monitor the success within APD projects 

• Expert in building professional relationships and being a persuasive communicator 

• Personal ambition to grow and continuously improve “Service Business”

• Process orientation with ability to visualize, document and present cause/effect relationships 

• Self-motivated with excellent communication skills with a strong customer focus

• Results orientation, attention to details, tenacity

• Resistance to stress, meets delivery deadlines under timely pressure

• Strong & open communication style, acts proactively with a high level of commitment

• Appreciates working with diverse cultures and mentalities


Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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