Technical Support Engineer in Vista, California at Leica Biosystems

Date Posted: 11/8/2019

Job Snapshot

Job Description

Job ID: SEL001858

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.

Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
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Description

The Technical Support Engineer will provide first class technical support via phone and email for internal and direct customers using leading-edge digital pathology products.  This exciting and dynamic position will involve providing technical expertise and communicating directly with our customers.  Ideal candidate must have experience working with external customers in a call center type environment, troubleshooting and resolving technical issues, an IT background, and be very customer-centric.

Major Responsibilities 
  • Field internal and external customer support requests for our eSlide Manager software and Leica Aperio hardware scanning devices
  • Perform software and hardware troubleshooting, to component level, and escalate issues as required according to standard operating procedures
  • Provide guidance on software configuration best practices to customer’s specific infrastructure requirements 
  • Troubleshoot Windows networking, connectivity and permissions issues remotely with our customers
  • Track open customer issues, communicate status to customers and follow-up to verify proposed solutions were successful
  • Provide direct technical support to field-based Sales, Applications and Field Service Engineer teams
  • Assist in updating knowledge base articles for internal team use

Job Requirements



Qualifications

    • Education:  BS in information technology, engineering or equivalent education and experience
    • Experience/Skills:
    • 3+ years’ experience providing technical support for client/server configurations and systems with software and hardware components.
    • Experience with software installation on Windows-based software products.
    • Experience supporting products with TCP/IP networking components in a Windows environment.
    • Good phone and email skills with positive customer-centric attitude.
    Desired Education, Experience, Skills
    • Education:  
    • Experience/Skills:
    • Skilled technical writer able to document problems and solutions for use by other Technical Support personnel.
    • Experience supporting Apache web server products  
    • Experience with image processing applications
    • Experience with medical devices, applications, and/or regulated environments
    Travel: <10%
      Diversity & Inclusion
      At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


      Danaher Corporation Overview

      Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
      At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
      Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.