Technical Customer Support in Sterling, Virginia at OTT Hydromet

Date Posted: 2/8/2018

Job Snapshot

Job Description

Job ID: OTT000022

About Us

OTT Hydromet Group is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

OTT Hydromet, a member of Hach Company, helps water resource professionals generate reliable data throughout the entire water cycle. We go beyond simply providing solutions by partnering with our customers in designing effective answers to the challenges they encounter in their vital role of monitoring the world’s water.

Proudly formed from six separate companies (OTT, Hydrolab, ADCON Telemetry, Sutron, Kipp & Zonen and Lufft), OTT Hydromet offers the combined strength and expertise of leaders in the water quality, quantity and telemetry fields and over 140 years of experience in environmental measurement.

OTT Hydromet, as part of the Environmental and Applied Sciences segment, is a proud Danaher company.


Position Summary:

A Customer Service Technician must be team oriented, proficient at handling multiple tasks with flexibility and professionalism demonstrating a positive attitude, high level of energy, accuracy, and attention to detail. This individual must be able to work within time constraints, consistently meet deadlines, and manage the assigned functions proper to ensure timely turnaround of customer returned items in need of repair or calibration.  Position is also responsible for providing support to customer by answering questions via telephone, email, or in person.

Job Requirements


Essential Duties and Responsibilities:

•    Repair and Calibration of products owed by customer and returned for repair or calibration

•    These repairs may require troubleshooting to electronic component level, require knowledge of electronic circuits and the equipment required to perform such troubleshooting tasks.

•    Troubleshoot and repair Mechanical assemblies.

•    Assemble and disassemble products requiring repair or calibration.

•    Track repair items in process by updating RMA Database as repair items pass though the repair processes

•    Issues RMA to customers needing to return products for repair or calibration




•    Able to use Windows OS, MS Word, MS Excel.

•    Able to follow/write/modify test procedures.

•    Able to operate necessary test equipment including Oscilloscope, Multimeter, Frequency counter.

•    2 year degree in electronics or 2 years military electronics experience.

•    At least 2 years experience troubleshooting to component level.

•    Able to speak clearly on the phone.


•    Thinks through and analyzes complex problems, challenges and drives to root cause. (Charts the Course)

•    Prioritizes effectively, acts with speed and agility. (Charts the Course)

•    Demonstrates deep understanding of customer expectations and end user needs. (Drives Innovation & Growth)

•    Actively participates in cross functional brainstorming sessions. (Drives Innovation & Growth)

•    Consistently drives high quality, on-time results. (Leads through DBS)

•    Builds and maintains good working relationships with peers and supervisors; works collaboratively. (Builds People, Teams & Organizations)

•    Behaves in ways that are aligned with the Danaher Standards of Conduct. (Acts with Integrity)



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit, talk and hear; the employee may occasionally squat, turn/twist, or reach.  The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and smell. The employee may occasionally lift, carry, push or pull up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions while working in the field.

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include: eye and hearing protection, protective smock, steel toe shoes, gloves, hard hats, or face shields.


The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the business and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.


External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.

Danaher Corporation Overview

Danaher Corporation is a science and technology leader designing, manufacturing and marketing innovative products and services to professional, medical, industrial, and commercial customers.  A Fortune 200, NYSE-listed company, Danaher serves customers in more than 125 countries and had $12 billion in revenue in 2015 across its four reporting segments: Environmental & Applied Solutions, Dental, Life Sciences, and Diagnostics. 
The “Danaher Business System,” a global process revolving around continuous improvement, is incorporated into every operating location, function and level to shape strategy, focus execution and create value for customers and shareholders alike.
The portfolio of Danaher brands is among the most highly recognized in each of  the markets they serve.  Dedicated to the principles of continuous improvement and customer satisfaction, Danaher strives to build a sustainable business model achieving superior and sustainable financial results.  Danaher’s market capitalization has steadily increased to more than $50 billion.
Additionally, mergers and acquisitions are a key part of Danaher’s growth strategy.  Danaher has acquired more than 400 companies since 1984 and focus on strong performers in attractive markets, whose businesses will benefit from the Danaher Business System.