Technical Applications Specialist Data Management Systems - UK North in Manchester, United Kingdom at Beckman Coulter Diagnostics

Date Posted: 8/11/2018

Job Snapshot

Job Description

Job ID: BEC011607

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.



We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.



Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


Description

Beckman Coulter Dx

 

Technical Applications Specialist Data Management Systems – UK North (Field Based)

 

 

PURPOSE OF POSITION   

 

To provide exceptional applications, hardware, software and support for Beckman Coulter’s customers using our Data Management Systems Middleware solutions & products.


KEY RESPONSIBLITIES

 



  • Reporting to the UK and Ireland Workflow and IT Solutions (WITS) Data Management Supervisor, the Technical Specialist provides onsite customer support and is the main face of the company to our customers.


  • This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to maintain a quality service.


  • Adhering to customer focused strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever increasingly competitive market.


  • Achieve departmental goals and objectives, enabling Beckman Coulter to meet its business goals and positioning our service support as a positive sales differentiator in an increasingly competitive market.

Job Requirements



Qualifications

REQUIREMENTS FOR THE POSITION




  • Previous experience in a multidisciplinary clinical laboratory with a knowledge of Quality Assurance would be advantageous.


  • Pathology and hospital LIS exposure would be advantageous.


  • A minimum HVQ (or equivalent) in a relevant technical subject.


  • Experience with Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels.


  • Full, Clean Driving licence


  • This position is located in the North of England where you will be expected to travel within your specified area. Although there may be times when additional travel will be required within the UK.


  • You will be responsible for delivering data management systems training at our facilities located in the south of the UK and onsite on occasions in your territory as and when required.


  • Successful candidate will be working as part of a technical support team who are the day to day face of Beckman Coulter working within the customer haematology and or biochemistry laboratories.


  • This position is full time, five days a week. The five working days will be flexible to include Saturday and Sunday as and when the Company requires.




 MOST IMPORTANT COMPETENCIES REQUIRED



  • Ability to work in a team within a fast paced environment.


  • Passionate about customer service.


  • Strong communication skills.


  • Excellent interpersonal and organisational skills


  • Problem solving and process improvement mind-set


  • Good knowledge of Microsoft office products & confident with other IT applications


  • As a company we strive to drive each lab forward to provide the highest level of patient care possible.


  • As a team member you will work to promote the Danaher core values of: The Best Team Wins, Customer talks - We listen, Continuous Improvement Is Our Way of Life, Leading Edge Innovation Defines Our Future, We Compete for Shareholders.


  • As an employer we value honesty and courage, and strive for excellence and innovation. We have a genuine desire to do the right thing - always.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.