Support Scientist, Medical Affairs in Sunnyvale, California at Cepheid

Date Posted: 9/3/2019

Job Snapshot

Job Description

Job ID: CEP003984

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).



The successful candidate supports Medical Affairs operational activities pertaining to proficiency testing, complaint investigations, and other business processes as identified.


  • Performs various technical laboratory procedures for the purposes of performing proficiency testing in a schedule parallel with customer participation
  • Maintains laboratory spaces including inventory of reagents and consumables, periodic maintenance, and other preventive maintenance as needed
  • Assists in development of business support processes to expedite and automate customer cases assigned to Medical Affairs
  • Performs administrative tasks to support proficiency testing, complaint investigations, contract routing, and other projects as needed
  • Provides visibility to Medical Affairs operations processes by gathering and reporting success indicators using DBS tools
  • Acquires and uses knowledge of Medical Affairs staff priorities and business practices to respond to issues or requests as authorized
  • Assists Complaint Investigator and Clinical Lab Scientist as needed for business continuity

Job Requirements




Education or Experience (in years): 

  • Bachelor’s degree in Life Science or Clinical/Medical Laboratory Science; or equivalent combination of education and experience to perform at this level
  • 3 to 5 years’ experience supporting a scientific organization, other laboratory setting, or other form of scientific/technical support such as research assistant, teaching assistant, etc.

Knowledge and skills: 

•         Good understanding and ability to follow complex procedures and processes

•         Ability to exercise judgement within defined procedures incorporating guided decision-making or specific instructions

•         Ability to manage work independently while working effectively in a team

•         Proven success with project management and organization

•         Advanced knowledge and application of commercial computer application packages such as MS Office, web browsers, etc.

•         Excellent written and verbal communication skills

•         Outstanding troubleshooting and problem-solving skills

•         Thrives in a dynamic, fast-paced, and constantly changing environment

•         Self-motivated, organized, and possess strong attention to detail

•         Highly collaborative, team-oriented, and an effective communicator

Physical requirements/abilities: 

•         Extended computer-telephone interactive tasks and/or prolonged static postures,

•         Lifting of objects up to 25 lbs. (equivalent to one full banker’s box),

•         Manipulating specimens or samples containing bloodborne pathogens, latex particles, or other chemicals,

•         Possible exposure to ultraviolet light or lasers,

•         Extended periods of donning personal protective equipment including but not limited to lab coats, goggles, gloves, masks, etc.

The statements in this description represent typical elements, criteria and general work performed.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.