Supervisor Customer Support in Miami, Florida at Beckman Coulter Diagnostics

Date Posted: 3/14/2018

Job Snapshot

Job Description

Job ID: BEC008573

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at

Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Location-Miami FL

The ideal incumbent will possess technical product knowledge of current laboratory hematology systems. The incumbent will supervise day to day activities for a team of 15+ in the Miami Call Center including  direct supervision to Call Center employees while managing and directing general workflow.

The supervisor ensures the department's regulatory requirements, policies, and procedures are adhered to. Resolves routine but technically complex problems using defined processes and coordinates resources to meet business objectives. Frequently interacts with direct reports and fellow supervisors to build teamwork and productivity. Reviews the schedule and forecasts potential capacity issues and ensures that Call Center is adequately staffed at all times. Reviews and forecasts Call Center technical training requirements and schedules technical training when necessary.

  • Must achieve positive results based on project goals and objectives as assigned by the manager and senior leadership. 
  • Conduct weekly strategy meetings to drive actions and follow up with the team. 
  • Complete standard work such as mid-year and year-end performance reviews, call quality evaluations, weekly time card approvals, and effective checks.
  •  Demonstrates ability to develop own plans and objectives to support team goals. Provides input to the department’s business plan.

Job Requirements


Basic Requirement:
  • Bachelor’s degree with a minimum of 9+ years’ combined work experience in either leadership, laboratory, biomed or medical device industry
  • Minimum 4 + years in a people management position

Preferred Requirements:
  • Master’s degree   
  • Proficiency in Excel and Word  
  • Strong analytical abilities,  
  • Open to work outside of normal business hours and weekends


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.