Staff Engineer - Tech Support, Chemistry Systems in Brea, California at Beckman Coulter Diagnostics

Date Posted: 7/5/2018

Job Snapshot

Job Description

Job ID: BEC011432

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.

We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.

Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


Description

As part of the Global Technical Support Team
collaborate with Global Service leading product support for Diagnostics systems
by providing escalation management, developing and executing support strategies
and training field specialists, and instructors in support of new product
launches.





International and domestic travel is required
approximately 25%.





Responsibilities

  • Lead Product Line Technical Escalations of system issues
  • Expert level knowledge of existing chemistry systems from
    hardware perspective and acquire applications knowledge to aid in problem
    diagnosis.
  • May lead functional teams or projects with moderate
    resource requirements, risk and complexity
  • Understand process and flow within a clinical diagnostics
    analyzer
  • Learn and understand Instrument system hardware
  • Input to/develop creative and effective support strategies,
    input to and creation of service manuals and procedures.
  • Create software and hardware installation procedures for
    use by internal and external engineers.
  • Train field specialists and customer instructors
  • Input to development projects as a customer and service
    advocate
  • Input to design and test methods for verification of all
    service procedures
  • Actively engage in the Early Response Team process for product
    introductions to ensure product success employing sound project management
  • Provide guidance and mentoring to associates of junior
    levels
  • Ensuring all safety, quality and regulatory requirements
    are in compliance with standards and agencies for a regulated industry such as:
    ISO, GMP and FDA
  • Maintain accurate and timely record keeping within a
    learning management system (LMS) for all personal training as well as any
    training delivered.
  • Collaborate with all stakeholders to utilize Danaher
    Business Systems (DBS) for ongoing process improvement.
  • Create and execute test procedures and generate test
    summary reports
  • Take a systems approach to instrument issues evaluating
    implications of both software and hardware on product performance.
  • Create detailed technical documentation defining product
    theory of operation and technical specifications
  • Develop requirements for Service Diagnostics
  • Design and execute experiments to be used in the isolation
    of customer reported issues
  • Perform in depth analysis of service data to identify
    systemic issues and root causes and develop interim mitigations and potential
    corrective actions.
  • Must be able to support 24/7 on call if needed
  • Perform other related duties as and when assigned.














































Job Requirements



Qualifications

  • Undergraduate degree in engineering or science with 9+
    years exp. or Master’s degree in field with 7+ years or Doctoral degree in
    field with 4+ years exp.
  • Minimum 5 years’ relevant experience in a biotechnology
    organization or similar regulated industry
  • Excellent troubleshooting and problem solving skills
  • Exceptional communication (verbal and written) with the
    ability to communicate difficult concepts and negotiate with others to adopt a
    different point of view
  • Strong MS Office skills (Outlook, Word, Excel)
  • Strong analytical skills
  • Oracle Business Intelligence Module Skills
  • Demonstrated track record of achievement
  • Demonstrated ability in and commitment to continuous
    process improvement
  • Strong Technical product knowledge, chemistry systems,
    preferably AU.
  • Works well across functional, site and global boundaries























Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.