Sr Server Support Engineer in Bangalore, India at Esko

Date Posted: 11/6/2019

Job Snapshot

Job Description

Job ID: ESK003576

About Us

Esko Graphics India Pvt. Ltd., A Group Company of the Danaher group ($20 Billion and Fortune 500 Company), is a global supplier of integrated software solutions for packaging, sign and display finishing, commercial printing, digital asset management and professional publishing. 

Esko Graphics is European Company, having HQ in Ghent, Belgium, having its operation in 17+ countries. 

Esko products and services help customers raise productivity, reduce time-to-market, lower costs and expand business and improve profitability. 

Key product lines include software for graphic and structural design, pre-production and project management for the entire supply chain, CDI Computer-to-Plate systems for flexo plates and sleeves and Kongsberg cutting & creasing tables for short-run production and sample making in packaging and sign & display markets. Targeted at designers, tradeshops, label printers, folding carton, flexible and corrugated converters, as well as consumer product companies and retailers. 

To know more, please refer undermentioned link : 


In everyday life, we would be lost without packaging. So we need people to make it. But have you ever wondered what these people would do without the software and hardware that enables them to create packaging? That’s where Esko steps in: thanks to our solutions, people can create packaging, signs and displays – and optimize the processes to do so.

So, yes: we’re an ICT company. But continuously being on the verge of creative innovations, we are quite different from the others. And you are too, aren’t you?  

Yes, we’re ambitious and dynamic. Yes, we’re creative. And yes, we like clever and fun colleagues. So if you’re like us, we’d like to have you as our colleague!  

Esko is looking for enthusiastic and motivated to join their team in Bangalore.

Main responsibilities and key activities:

o    Responsible for the daily user-support, including:

o    Work on Disk, Memory, Processor incidents and Patch the Servers.

o    Deploy Firmware updates, Service Packs and Application updates (like SEP 12 to 14). Configure RAID, Build Windows/Linux Physical/Virtual Servers, deploy necessary applications, harden the servers based on the security policies. Coordinate with Network teams. Resolve Backup issues at OS/NIC level.

o    Experience in providing Windows/Unix/Linux/Storage/Networking technical support to enterprise customers.

o    Be as a mentor for L2 and L1 teams.

o    Interact with customer/internal team on various server performance reports. Suggest upgrades. Work on Break fix incidents. Resolve escalations. Be on-call to login during out of office hours.

o    Network technologies including Routing, Switching, Wireless, Security and Network management

o    Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.

o    Working knowledge and understanding of access and core layer switch

o    These engineers support technologies, such as Active Directory, DFS, Terminal Servers, Hyper V, Internet Information Server, System Center Operations Manager (SCOM), and file server migrations.

o    Engineers should be familiar with Cloud Solutions, virtualization software, such as VMware and Hyper-V, scripting with PowerShell and Ansible, and Citrix XenDesktop and VDI Solutions.

o    Engineers need to have a thorough understanding of patching tools and security vulnerability scanning. They should be able to interpret information in generated reports and come up with strategies to get rid of unearthed vulnerabilities. They should create project plans for all system deployment and modifications and document them.

o    Engineers have to take care of server environment, which includes installing new servers, taking out servers, and fixing issues with existing servers.

o    Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)

o    Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint.

o    Maintain and support multi-site windows environment along with hardware and software configuration.

o    Management of server migration when required by the client.

o    Understanding of LAN/WAN/VLAN, TCP/IP, UDP

o    Test of new equipment.

o    Research and identify solutions to software and hardware issues

o    Diagnose and troubleshoot technical issues, including account setup and network configuration

o    Refer to internal database or external resources to provide accurate tech solutions

o    Prioritize and manage several open issues at one time

o    Prepare accurate and timely reports

o    Document technical knowledge in the form of notes and manuals

o    Maintain jovial relationships with clients

o    Participate in the setup and support of servers, communication infrastructure and network devices.

o    Assist and advice users in finding the best suitable solution for their needs. This relates to choose of systems, best working practices, integration of systems, etc.

o    Participate in the order fulfilment process for new IT systems, i.e. typically workstations.

o    Participate in making and updating documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance.

o    Train and supervise end-users in the use of globally used applications / IT systems. “Globally” indicates across regions and departments.

Job Requirements


Qualifications and professional knowledge:

o    Sr. Server Engineers must have at least a bachelor’s degree in computer science engineering or a related discipline.

o    They need to be good team players and must have expertise in automation solutions and diagnostics and troubleshooting.            

o    Engineers must have more than 5 years of experience in designing and supporting server.

o    Experience in configuring network and SAN in a blade server environment, would be a plus. Engineers must be adept at antivirus administration and should efficiently administer DNS and DHCP.

o    Worked with a variety of IT support systems

o    Technology awareness of server technology (Citrix, VM Ware) is considered a plus

o    Experience working in an international and complex company

o    Proficient in English

o    Excellent customer orientation skills

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.