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Specialist Customer Technical Support in Brea, California at Beckman Coulter Diagnostics

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: BEC013231

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

We are looking for an energetic, dynamic individual to join our team!  The ideal candidate will thrive in a fast-paced, high-volume call center environment and whose passion includes the delivery of exceptional, results oriented experiences for our customers and the patients they serve.  

The hours for this role may vary between first and second shift and will include rotating weekends and holidays. 

  • Respond to customer calls to provide technical support for medical lab analyzer(s). 
  • Experience troubleshooting issues to distinguish between hardware, software and/or reagent failures in order to dispatch the appropriate resources.
  • Experience collecting and analyzing data to enhance customer satisfaction and classify customer complaint information according to pre-determined FDA requirements before forwarding it for resolution.  
  • Ability to apply and exercise good judgment, within pre-defined procedures and practices, to determine appropriate actions.  
  • Ability to develop and track technical training projects, timely completion and adherence to policies and procedures relating to department and company training requirements.
  • Strong communication skills are key, as you will work closely with other team members, across the United States to ensure world-class responses to customer demands.

Job Requirements



Qualifications

  • Associates Degree in Science (e.g., Biology, Chemistry, etc.)
  • No less than 3 years’ previous customer service experience
  • Ability to work Rotation Days and on call 24/7 including Holidays and weekends 

Preferred Experience:
  • Bachelor’s degree in Science (e.g., Biology, Chemistry, Clinical Lab Science, etc.)
  • Previous troubleshooting experience on electromechanical instrumentation.
  • Previous experience in a medical technology call center or experience in a medical laboratory
  • Experience with an ERP system preferably Service Max

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.