Solutions Support Engineer in Ghent, Belgium at Esko

Date Posted: 5/11/2018

Job Snapshot

Job Description

Job ID: ESK002799

About Us

Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.In our factory we produce high-quality cutting tables, which offer an all-round cuttion solution for any application: from sign making, display production, sample making and short to medion rum corrugated production.



Description

The solutions support engineer will be responsible to register, diagnose and resolve customer problems in a fast, cost effective and efficient way. You will focus on Brand Owners, Key and Global Accounts, EMEA - wide



Solution Support:



- you answer and register customer support requests in the CRM system


- you will diagnose and solve reported problems, making use of remote tools


- decided on actions to be taken required to resolve a problem if no remote solution is available: involve colleagues, Global Support or even a visit


- you will be proactively informing the customers about the support request status considering SLA´s


-summarize and pass over support requests to colleagues in an another region for 24/5 customers



Account Management:



- organize regular meetings


- SLA monitoring and reporting


- dedicated escalation handling


- upgrade scheduling



- keep your own knowledge up to date by attending relevant courses or self - study


- assistance to the Solution Architect working for your Account - offer help during installation, implementation, documentation


Job Requirements



Qualifications

Qualifications:



We hire two kinds of Software Support Engineers. You either specialize on the graphical side of our customers’ business (see A), or on the related IT side (see B). Both sides require adequate knowledge of the other, as they influence each other.



  • Have or acquire in-depth knowledge of Esko Software products, solutions

  • Knowledge about related products, 3d party, competitive solutions, the market

  • IT skills: Networking, Mac iOS and Windows OS, Databases (MS SQL,..), Networking (TCP/IP, firewalls,…), Mac iOS’s and Windows OS’s, SaaS, XML (HTML), Scripting

  • Good language skills: Excellent English and preferably one or more local languages


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.