Software Support Engineer in Dayton, Ohio at Esko

Date Posted: 2/1/2018

Job Snapshot

Job Description

Job ID: ESK002691

About Us

Esko, a Danaher Company is a global
supplier of integrated solutions for the packaging and labels, sign and
display, commercial printing and publishing industries. Esko products and
services drive profitability in the packaging and printing supply chain by
reducing time-to-market and raising productivity.





With Headquarters in Belgium
(Ghent), Esko employs over 1,500 people worldwide. Its global sales and support
organization covers Europe, the Americas, Asia/Pacific and Japan.



Description

Main responsibilities and key activities


•      Responsible for the daily end-user support, including:

o    High quality 1st line support on Esko applications, using a ticketing system

o    Direct communication with end users via phone, mail, IM or remote tools

o    Troubleshooting of system and application problems

o    Installation and configuration of software applications

o    Communicate, co-operate and follow-up with R&D team


•      Assist and advise users in finding the best suitable solution for their needs. Such as best working practices, new ways of using application …

•      Create and maintain documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance.



















Job Requirements



Qualifications

Qualification


• Hands on Experience with :

•Windows 7 & 10; Microsoft Server, Windows Installs

•Complex Automation Engine and WebCenter workflows

•Esko Smartnames

•Integration of Automation Engine, WebCenter, and MIS systems

• Good communication skills, both verbal and written

• Excellent organization and follow-up skills

• You are proactive and a self-starter

• You have strong analytical skills and are a quick learner

• Ability to operate in a virtual team

• Able to perform extended hrs. support (1 week/month, 6-9pm eastern Time)



Danaher Corporation Overview

Danaher is a global science & technology innovator
committed to helping our customers solve complex challenges and improve quality
of life worldwide. Our world class brands are leaders in some of the most
demanding and attractive industries, including health care, environment and
industrial. With more than 20 operating companies, Danaher’s globally diverse
team of over 62,000 associates is united by a common culture and operating
system, the Danaher Business System, which serves as our competitive advantage.
We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500
and our stock has outperformed the S&P 500 by more than 2,000% over 20
years.





At Danaher, you can build a career in a way no other
company can duplicate. Our brands allow us to offer dynamic careers across
multiple industries. We’re innovative, fast-paced, results-oriented, and we
win. We need talented people to keep winning. Here you’ll learn how DBS is used
to shape strategy, focus execution, align our people, and create value for
customers and shareholders. Come join our winning team!