Serviceability & Innovation Specialist (m/w/d) in Wetzlar, Germany at Leica Microsystems

Date Posted: 10/30/2019

Job Snapshot

Job Description

Job ID: LEI005296

About Us

Leica Microsystems is a world leader in microscopes as well as scientific instruments and represented in over 100 countries, thereof more than 20 countries with sales and service organizations. The foundation of our success is constant innovation and focusing rigorously on pushing the boundaries of visualization. We serve the research and life sciences, medical, material sciences, industry, forensics, education and surgery, setting new standards in precision optics and bringing analytical capabilities to our customers. Do join us in our commitment for brilliant solutions and continuous improvement!

Leica - From Eye to Insight


For our Service department we are looking for a ‘Serviceability & Innovation Specialist'. Become part of our service team, which has set itself the goal of setting new standards in customer satisfaction. Help us redefining the customer experience.
A challenging task awaits you with the opportunity not only to play a decisive role in making our products even more service-friendly, but also to turn tomorrow's service innovations into reality.

Your Responsibilities:

  • Coordination and sub-project management within the service department of current and future product developments
  • Responsible for the timely delivery of service deliverables as part of the development process
  • Definition, adherence and monitoring of standardized service processes within the product development process
  • Responsible for the definition and continuous improvement of service requirements of future products and services with the aim of improving serviceability and increasing service profitability
  • Harmonization of standardized service processes amongst the product Groups
  • Collaboration on the definition of new service concepts and service strategies with the goal of increasing customer satisfaction and service Efficiency
  • Sustainment and continuous tracking of our service internal innovation process with the goal of bringing new services to market maturity

Job Requirements


Our Expectations:
  • Able to lead a service-project team with the proven ability to handle multiple projects simultaneously to successful completion
  • Ideal candidate will have prior experience in servicing highly sophisticated capital equipment products
  • Several years of experience either in project management or in the service area
  • Good understanding of today’s demand on service delivery and related processes
  • Alternatively experience in product development
  • Self-motivated with excellent communication skills
  • Process oriented thinking with the ability to visualize, document and present cause/effect relationships
  • Ability to travel (up to 30% within DACH)
  • Expert in building professional relationships and being a persuasive communicator, results orientation, attention to details, tenacity, personal ambition to grow and continuously improve Service Business
  • Minimum Bachelor’s degree in technical related field or similar experience
  • Proficiency in written and spoken English and German language
  • Strong affinity to the latest technology with good understanding of recent developments (IoT, Digital Transformation, Remote Services, …)
  • Customer oriented, able to think out of the box
  • Good Microsoft Office skills (Excel, Word, PowerPoint)

What We Offer
  • Competitive Salary
  • Attractive Benefits Package (Pension, Healthcare and many more benefits)
  • Continuous training, support and focus on your personal development

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do you feel that this could be your future position? Then do apply online.

We are looking forward to your application!

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.