Service Technician II in Loveland, Colorado at OTT Hydromet

Date Posted: 11/9/2019

Job Snapshot

Job Description

Job ID: OTT000103

About Us

INSIGHTS FOR EXPERTS


OTT HydroMet delivers valuable insights for experts in water and weather applications. Proudly formed from seven strong brands: OTT, Lufft, Kipp & Zonen, SUTRON, ADCON, HYDROLAB® and MeteoStar, OTT HydroMet offers the combined strength and expertise of leaders in the water quality, quantity, surface weather, solar radiation measurement and telemetry fields with over 500 years of combined experience.


OTT HydroMet, as part of the Environmental and Applied Sciences segment, is a proud Danaher company.



OTT HydroMet is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



Description

Purpose of Position:

The primary role of this position is to provide high quality repair by diagnosing, troubleshooting, and repairing customer equipment. Also providing preventative maintenance services for all OTT HydroMet brands equipment supported through the Service Center. The secondary role of this position is to provide high level of support to OTT HydroMet training programs for internal and external customers. This position may involve mentoring and guidance of the Service Technician I staff member(s).

Essential Functions:
  • Use established ISO work instructions to provide repair, calibration, certification and preventative maintenance services for all OTT HydroMet brands equipment.
  • Determine the amount to bill customer within a framework of charges using computerized service systems.
  • Provide input to new product design teams as assigned.
  • Accurate inventory management.
  • Provide technical assistance as needed to customers, Marketing, Service Tech I, Operations, Inside Sales, R&D and Technical Advisors.
  • Manage daily SQDIP functions. 
Secondary Functions:
  • Proficient management and coordination of assigned training programs.
  • Provide technical training on OTT HydroMet products and applications to internal and external customers.
  • Proficient in the development of new curriculum.
  • Coordinates all aspects of training program to which they are assigned. This includes all pre and post-training preparation, administration, and instruction.
  • Play a major role in the design and completion of off-site training programs and customized technical support activities that generate revenue for the company.
  • Recruit class attendees via phone, site visits, trade shows, and developing web content.
  • Develop and maintain curricula, training modules, visual aids, and support materials for customer workshops (on or offsite).
  • Document customer feedback via the Customer Says tool.
  • Provide customer one-on-one product training as assigned.
  • Domestic travel with potential for international travel as needed
Other Non-Essential Functions:
  • Other duties as assigned

Job Requirements



Qualifications

  • Two-year technical degree in electronics or equivalent experience.
  • Proven customer interaction skills
  • Good computer skills.
  • Mechanical aptitude
  • Ability to work independently and prioritize work.
  • Ability to work safely around electrical and mechanical hazards.
  • Willingness to work with products returned from industrial and wastewater sites (protective inoculations available).
  • Availability for travel as required.
Physical Requirements: Service Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand,
climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.

The employee may occasionally lift, carry, push or pull up to 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions while working in the field.

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include: eye and hearing protection, protective smock, steel toe shoes, gloves, hard hats, or face shields.

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

PRE-EMPLOYMENT TESTING

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.

OTT HydroMet is an equal opportunity employer.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.