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Service Sales Specialist in Milton Keynes, United Kingdom at Leica Microsystems

Date Posted: 1/30/2019

Job Snapshot

Job Description

Job ID: LEI004117

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. 

Leica Microsystems, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Leica Microsystems is recruiting for a Service Sales Specialist to join its Northern Europe team based at our office in Milton Keynes, UK.
Key Responsibilities for the role will be:
- Contract Renewal management. Keep, cross-sell and up-sell contracts in current installed base
- Negotiate contracts for End of Warranty / Warranty extension equipment
- Realise additional revenue by generating contracts for customers with equipment not under contract
- Partner and build long-term relationships with external customers
- Manage external competitive pressures and discounts
- Discuss and negotiate contracts, conditions and discounts with customers in line with defined pricing and discounting rules; dynamically with the value selling required to win deals
- High volume of customer contacts through phone and email each day (telesales), but visit key customers in case of significant quotation values / key accounts
- Provide accurate sales forecasting (weekly and daily)
- Utilise available CRM tools to research accounts and detect new business opportunities
- Define and report KPIs to measure initiatives’ success (renewal rates, etc.)
- Partnerships with other company stakeholders to implement continuous improvement in sales process
- Support European strategic initiatives for Service Sales development
- Work with Service Managers in countries of responsibility for contract negotiation
- Work with Team Leaders to identify and support the implementation of new outbound Service initiatives

Job Requirements


Skills and Experience required to be successful in this role:
- Ability to recognise pro-active revenue streams within operations, construct a plan and ensure implementation
- High-level Telemarketing Sales, ability to sell and promote service contract products
- Strong communications skills with sound business acumen
- SAP and Microsoft Excel knowledge
- Forecasting methodology awareness
- Understanding the importance of standardised processes & Tenders process awareness
- Financial skills, understanding of basic finance and service profit / loss
- Technical Product Knowledge
- Fluency in English is required
- Tenacity/Do What It Takes & Ability to plan own work and work unsupervised
- Effective Time Management, Personal Organisation and team player
- Demonstrate proactive approach to given task & quick problem-solving ability
- Goal and Achievement Oriented

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.