Service Process Specialist in Concord, Ontario at SCIEX

Date Posted: 9/27/2019

Job Snapshot

Job Description

Job ID: SCI003451

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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The Service Parts Manager is responsible to ensure effective creation and oversee the availability of spare parts, options, and consumables based on forecast, backlog, and run rate, without creating excess inventory in to provide our customers (internal and external) with the best possible service experience. The GSSD team is the main liaison between Field Service and operation/logistics/design on all service related issues and concerns, and ultimately responsible for ensuring that service policies and procedures are followed so that the stakeholders are aware of any and all issues.
  • Accurately maintain Oracle parts database for new part additions, changes, cost and status (obsolete, end of life, etc.)
  • Disposition and processing of excess, end of life and scrap inventory
  • Responsible for process of creating, releasing, and monitoring progress of new Service Parts in ENOVIA parts management system including both internally designed parts and parts sourced from and for 3rd party peripherals
  • Active participant and Global Service representative in routine parts inventory management.  Includes Min/Max validation, analysis for Refurb Part creation / and parts replacement/ obsolescence
  • Participate in analysis and decision making with respect to Product Retirement, including developing mitigation plan post Retirement
  • Acts as Product Retirement Liaison working directly with Product Management to decisions are made with complete financial model 
  • Work with global Regional Operations Leads to measure, monitor, and act on local Inventory Traffic Light Reports.
  • As Service Parts Pillar Owner, responsible for creation and maintenance of SOP’s that support the parts creation, management and inventory control of Service Parts.  Participate in audits as necessary to demonstrate conformance to department processes. 
  • Develop and issue routine Inventory Value reports, including analytics and commentary
  • Point of Contact for E&O inventory analysis and action planning
  • Routine interaction with Global Planning and Logistics to ensure greater than 95% OTD of spare parts to field engineers.
  • Develop, and maintain accuracy of, Illustrated Parts Lists for all SCIEX and OEM products
  • Accurately maintain Oracle parts database for new part additions, changes, cost and status (obsolete, end of life, etc.)
  • Disposition and processing of excess, end of life and scrap inventory
  • Support internal customers with a wide variety of services including but not limited to providing transaction documentation, reporting, analysis and information gathering.
  • Actively encourage and implement initiatives to improve metrics and achieve department goals.
  • Solve materials problems that are negatively impacting service, quality and 
  • delivery of products.
  • Marginal functions / duties:
  • Publish weekly Field Service Engineer Traffic Light reports identifying aging inventory.
  • As Service Parts Pillar Owner, coach and mentor the team to ensure conformance to guidelines and best practices.
  • Manage daily visual metrics and collaborate with stakeholders to ensure consistent on-time order delivery 
  • Encourage the continued evolution of the spare parts business through the use and deployment of technology and best practice.


Job Requirements


  • Bachelor's degree 
  • 5-7 years of progressive experience in managing Service parts in a large global organization
  • Demonstrated experience in planning, purchasing, and inventory control within a lean manufacturing environment preferred.
  • The successful candidate is an excellent communicator, displays professionalism, leadership and has well-developed interpersonal skills; possess the ability to collaborate with a multi-disciplined engineering team; Has an excellent understanding of electrical and mechanical components, along with the ability to read drawings. 
  • Experience in the use of major ERP and CRM tools and understands their importance in the Service parts process.
  • Continuous improvement aptitude and analytical approach.
  • Strong background/education in lean process, procedure, and manufacturing and service practices. 
  • Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of cross functional initiatives.
  • Experience with warehousing, shipping and procurement activities
  • Excellent verbal and written communication skills
  • Advanced time management skills and is able to co-ordinate multiple projects.
  • Resilient, calm under pressure, self-driven, attentive to detail, consistent, and process driven
  • Proficient with Microsoft software tools including Excel, Word and Power Point, etc.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.