Service Operations Program Manager in Sunnyvale, California at Cepheid

Date Posted: 9/16/2018

Job Snapshot

Job Description

Job ID: CEP001866

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).


Position Summary:

The Service Operations Project Manager will be a key member of the Global Service Operations team by helping to drive important areas of the service business including; service logistics improvement projects, repair center set-up projects and assisting with overall global service projects.  This position is essential to help the field team prepare for newly implemented Field Repair Centers around the world, improve service parts logistics and driving key logistical performance metrics that affect field service engineers and tech support.  This job will be based in Sunnyvale, CA, and will require approximately 10% travel for effective execution of projects. 

If you are that rare individual that has customer facing, logistics and project management experience, this role is for you.

Job Responsibilities:

  • Work with regional service managers to set-up playbook for Repair Center roll-out processes and needs.

  • Assist with repair center set-ups and monitoring.

  • Work with global logistics team to ensure proper parts processes and stocking for service regions.

  • Identify critical gaps and cost leakage within logistics and repair centers.  Define and run projects to address and drive efficiencies and profitability.

  • Ensure all underlying Service systems (ie, ERP, MRP, CRM, Business Intelligence) are maintained and updated to allow effective ongoing operations.

  • Track KPIs and Reports to effectively achieve results in parts logistics and service centers.

  • Use Lean, Six Sigma Principles and lead problem solving process.

  • Evaluate quality process and engage in scalable projects to standardize globally on how we execute.

Job Requirements


Qualifications & Experience Required:

  • Years of experience required: Bachelor’s degree in field with 5+ years of related work experience or Master’s degree in field with 3+ years of related work experience or Doctoral degree in field with 0-2 years of related work experience.

  • 3+ Project Management Experience. Practical knowledge with business process, such as PSP (Problem Solving Process), Lean Six-Sigma/DMAIC.

  • Experience in customer facing role and/or service logistics.

  • Experience with supply-chain, specifically within a Service function and able to define minimum stocking levels and global forecasts.

  • Excellent communicator via phone, email, power point and face-to-face.

  • Ability to create relationships quickly across organizations and roles.

  • In-depth experience with Power Point, Microsoft Excel required.  Experience with SAP, Adobe and Sales Force preferred.

  • PMPP certified preferred.

About Cepheid:

Based in Sunnyvale, Calif., Cepheid is a leading molecular diagnostics company dedicated to improving healthcare by developing, manufacturing, and marketing accurate yet easy-to-use molecular systems and tests. By automating highly complex and time-consuming manual procedures, the company’s solutions deliver a better way for institutions of any size to perform sophisticated molecular testing in virtually any setting. Through a strong foundation in innovation, the company is focusing on those applications where accurate, rapid, and actionable test results are needed most, such as managing infectious diseases and cancer. For more information, visit

Directs all phases of a program or portfolio from inception through completion. Draws upon technical knowledge in the fields of science or engineering, and a diverse amount of expertise in managing projects in a multi-disciplinary environment. Responsible for the entire life cycle, including cost, schedule and technical performance, of assigned program/portfolio(s).  Establishes design concepts, criteria and engineering efforts for product research, development, marketing, integration and test. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.