Service Manager, Greater China in Nationwide China at X-Rite, Incorporated

Date Posted: 2/2/2018

Job Snapshot

Job Description

Job ID: X-R000828

About Us

About X-rite

X-Rite is the global leader in color science and technology. The company, which now includes color industry leader Pantone, Inc., develops, manufactures, markets and supports innovative color solutions through measurement systems, software, color standards and services. X-Rite’s expertise in inspiring, selecting, measuring, formulating, communicating and matching color helps users get color right the first time and every time, which translates to better quality and reduced costs. X-Rite serves a range of industries, including printing, packaging, photography, graphic design, video, automotive, paints, plastics, textiles, dental and medical. X-rite is a Danaher Corporation operating company and part of its Product Identification (PID) Platform.


I. Purpose of Position

Lead Greater China Service& Repair team, grow service revenues, provide an exceptional support experience to customers and contribute to Asia strategic plan.

II. Key Responsibilities

•         Develop China Services organization with the following objectives

o    Develop local service (break and fix) business opportunities and operating models. Services include extended warranty, service contracts, certification and preventive maintenance, repair, field service and parts.

o    Responsible to execute China Service Revenue plan (yearly, quarterly, monthly).

o    Work with sales & marketing organizations in implementing customer, product or market specific service related programs.

•         Be hands on and fix directly some selected products’ technical problems issues within the deadline

•         Drive continuous improvement of operational excellence (Quality, Delivery, Inventory and Productivity) through the implementation of Danaher Business System.

•         Develop an effective and teamwork department through proper selection, training, and assignment of personnel. Take as a strong leader with commitment to solve the problem proactively. Smooth communication with top level.

Job Requirements


III. Relationships

•         Sales Team: Support Sales team strongly with service leads submit.

•         Product Team: Provide the VOC on the product quality timely and use customer complains system

•         Strong Team work with others teams

IV. Measures of Performance

•         Backlog Report and Service efficiency report

•         Bowler Chart and QDIP Daily Management

•         Service Module, Mapics and Sales Cube

V. Background and Skill

•         College degree in engineering or equivalent technical field required. Master degree preferred.

•         8+ years’ experience in repair and field service in a high tech environment, ideally on measurement devices. 3+ years managing best in class repair service teams

•         Strong cause/effect and quantitative analytical skills. Experience in "lean manufacturing" or" 6 sigma or related principles" environment are preferred.

•         Strong interpersonal skills across cultures. Comfortable and effective in working with diverse teams across Asia.

•         Fluent in English and Mandarin.

VI. Competency and Personal Trait Profile

•         Understands strategy and vision in order to influence the customers

•         Generates new ideas and solutions by making connections between diverse types of customers, markets and processes

•         Energetic, positive thinker, team player

•         Outgoing, enjoys working with people and outdoor activities/traveling

•         Likes a challenge and strives to win in a competitive environment

•         Enjoys learning, extensive reading and high capacity to absorb information

Danaher Corporation Overview

About Danaher

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including health care, environment and industrial. With more than 20 operating companies, Danaher’s globally diverse team of over 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue in 2016. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.


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