Service Inside Sales Representative (f/m/d) in Dreieich, Germany at Pall

Date Posted: 9/14/2019

Job Snapshot

Job Description

Job ID: LIF004012

About Us

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation.   As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here.  Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet.  At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us! 



Description

Pall is seeking a talented & dynamic individual to fill the position of Inside Sale/Service Representative in Dreieich/Frankfurt. This is an exciting opportunity to join a fast growing organization. The incumbent will be responsible for retaining, supporting and growing the commercial service business in selected regions.  

Key responsibilities include:
  • Drive improvement in service contract business including timeliness of renewals, warranty conversion, and selling new services.  Serve as a point of contact to customers, sales, engineers and supplier with the objective of retaining growing business.  
  • As necessary, provide customers with all necessary information in order to facilitate the service agreement transactions.
  • Direct sales of contracts, including pricing and proposals.  Work closely with Service Management and supplier to identify opportunities, provide leads, and add service agreements.  Provide leads to Service Management and Outside Service Sales by leveraging customer purchasing trends on service/supplies/parts. 
  • Service campaign development – identify opportunities for inbound and outbound campaigns, early renewal incentive programs, customer loyalty programs, etc.
  • Contact and convert customers to supplemental warranties upon labor warranty expiration.  Developing materials for use by Field Service Engineers to facilitate an increase in supplemental warranties.  
  • Develop process and materials for converting customers from supplemental warranty to full service maintenance agreements.
  • Proposal generation for new and existing customers.
  • Process service agreements and one-time service billings.
  • Assist customers with inquiries or issues concerning their contracts and billings.
  • Timely follow up and feedback provided for all customer issues.
  • Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.
  • Collaborate with Legal and Finance on contract term negotiations.
  • Contributes to team effort by accomplishing related results as needed.
  • Assigned specific offline projects and daily operations activities.

Job Requirements



Qualifications

Key Competencies include: 
  • Strong communication, interpersonal, listening, and business acumen skills.  Team Player.
  • Strong PC skills, Microsoft Office skills - specifically Microsoft Excel and PowerPoint
  • Excellent sales ability 
  • Self-starter that can work independently and take action with a focus on continuous improvement
  • Results oriented - able to clearly separate effort from results.  Must possess the ability to quickly gather data, identify trends/issues, clearly communicate next steps and aggressively follow-up to ensure that opportunities are closed.
  • Must be a self-driven and willing to take the initiative to respond to and/or address challenging situations.

Qualifications: 
  • Undergraduate degree or equivalent experience required
  • Prior telemarketing/inside sales and customer service experience is a plus
  • Experience communicating value propositions is a plus
  • Experience using customer database and selling tools is a plus
  • All of the above in a business-to-business capital goods environment, in a value creation and share capturing selling environment is a plus
  • PC skills (Microsoft Office in particular) required
  • Basic understanding of revenue, profit, and margin
  • Strong interpersonal communication alongside with multilingual skills (English and German)



Danaher Corporation Overview

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries.  Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.