Service Engineer in Beijing, China at Pall

Date Posted: 2/2/2018

Job Snapshot

Job Description

Job ID: FTA000249

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.



Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.



Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.



Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.



To learn more about Pall, please visit www.pall.com/green.



Description

职责目的Position Objectives:



Be responsible for Lab Water System service and others related work, to achieve high customer satisfaction, continuously service quality/ efficiency improvement, and also to contribute to support sales and aftermarket business.


主要负责完成实验室大型纯水过滤系统及其他公司产品系统服务的相关工作,以取得好的客户满意度, 持续的服务质量及效率的提高,并对销售及备件市场做出支持。



主要职责Key Responsibilities:



1)Responsible for field service, including installation, commissioning, start up, customer training and troubleshooting, etc.


负责现场服务工作,包括安装、调试、开车、用户培训、故障处理等。


2)To achieve high customer satisfaction, continuously service quality.


    提供持续高质量的服务,保持高的客户满意度。


3)Operation status follow up, to know about needs from customer, o contribute to support sales for aftermarket business.


跟踪设备的运行状态,了解客户需求,支持销售方面的备件业务。


4)Timely project service activities plan update,timely provide the service report and document.


及时地服务计划进行更新,及时地提供服务报告和文件。


5)Prepare troubleshooting and optimization recommendations report to contribute to continuously improvement.


编写故障处理及优化建议报告以促进持续改进。


6)Responsible for assigned service documents development and optimization


服务文档的编写及优化


7)Responsible for team members training when need


必要时对团队人员进行培训



工作标准/绩效目标Performance Standard/Goals:



1)High customer satisfaction/ Customer satisfaction within warranty period and the warranty period outside of more than 95%.


高客户满意度:质保期内及质保期外的服务客户满意度达到95%以上


2)Service report completion rate/ Service report completion rate within warranty period and the warranty period outside of 100%.


服务报告完成率:质保期内及质保期外的服务报告完成率100%


3)On-site trouble shooting, once resolution rate / On-site trouble shooting, once resolution rate of 90%


现场故障处理一次解决率/ 现场故障处理一次解决率90%


4)Compliance training/ Attend and complete compliance training on time of 100%


合规培训/ 按时参加并完成合规培训100%


Job Requirements



Qualifications

任职资格Position Qualification Requirement:



1.专业背景和资历素质Education & Professional Background


Bachelor degree or above, majored in mechanical, electrical automation, chemical, environmental engineering, etc.


本科及以上学历,环境工程、水利工程、食品工程、电气自动化、化工工艺等相关专业。


2.相关工作经验Relevant Experience


3 years or above of relative work experiences, industrial filtration experience should be prior.


三年及以上相关工作经验,有水处理过滤经验或实验室大型纯水过滤系统的优先考虑


3.语言技能Language Skills


Good English communication skills


良好的英语交流能力


4.其它要求Other Requirements


Integrity and honesty


正直诚实


Positive work attitude


积极的工作态度


Good team spirits


很好的团队精神


Good coordination and communication skills


良好的协调及交流能力


Able to adapt to frequent travel


能够适应频繁出差






Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.



At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.