Service Coordinator in Gurgaon, India at Cepheid

Date Posted: 4/16/2018

Job Snapshot

Job Description

Job ID: CEP001137

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).


Job Title: Service Coordinator


Reports to (Title):  Manager Service Coordination

Department/Function: Service                                                                 

Country: India

Location:  New Delhi


Key Purpose and Accountabilities:


The Service Coordinator is responsible for handling all service related activities and communications for Cepheid products. The Service Coordinator maintains a pivotal role in providing the customer with an excellent service experience. The Service Coordinator drives performance, is committed to precision, communication, quality and maintains an unwavering natural approach of consistently delivering more than the customer expects.


  • Process RMA and outbound shipments for all service related activities.

  • Monitor and maintain customer technical support events to determine shipment activities.

  • Monitor RMA’s to ensure equipment is returned for complaint investigation handling.

  • Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events.

  • Process service contract quotations, setup bill plans, review documentation and process invoices to ensure entitlement does not lapse due to processing.

  • Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications.

  • Maintain precise record keeping both on paper and across multiple software platforms. Continuously drive accurate and high quality results, which align with Cepheid’s high standards for customer care with continuous compliance of SOX and FDA regulations.

  • Actively seek and identify new approaches to enhance business processes.

  • Continuously meet or exceed standard performance goals as established by manager.

  • Contribute to growing department capabilities which may include assisting to build more scalable processes, supporting documentation and/or metrics needs, improving quality, etc.


Job Requirements


Experience, qualifications, skills required:

  • Bachelor's Degree in electronics or engineering (electrical or mechanical) desirable

  • 3+ years’ experience in technical services role

  • Advanced troubleshooting skills

  • Knowledge of instrumentation and working within research / clinical environments

  • Excellent communication skills and technical presentation skills for group and one-on-one presentations


  • Exposure of working environment in Repair centre electronic equipment’s


Other Requirements:

  • Travel: Only in case of urgencies

  • Strong communication skills in English language

  • European / WW travel expected for training opportunities

  • Physically able to independently lift and move heavy instruments

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.