Service Business Development Specialist in Indianapolis, Indiana at Beckman Coulter Life Sciences

Date Posted: 9/12/2019

Job Snapshot

Job Description

Job ID: BEC015954

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Service Business Development Specialist
Beckman Coulter is seeking a talented & dynamic individual to fill the position of Service Business Development Specialist in North America. This is an exciting opportunity to join a fast growing organization. The incumbent will be responsible for retaining, supporting and growing the commercial service business in North America (USA and Canada)
Key responsibilities include:
• Drive growth in service business including timeliness of warranty conversion, educating customers and selling new services. Serve as a point of contact to customers, sales, engineers, District Managers, and supplier with the objective of retaining growing business.
• As necessary, provide customers with all necessary information in order to facilitate the service agreement transactions.
• Liaise with inside sales to facilitate customers of contracts, including pricing and proposals. Work closely with Service Management and supplier to identify opportunities, provide leads, and add service agreements. Provide leads to Service Management and Field Service Engineers by leveraging customer purchasing trends on service/supplies/parts.
• Work closely with Services Marketing team to identify opportunities for inbound and outbound campaigns, early renewal incentive programs, customer loyalty programs and incremental business.
• Liaising with customer training team to promote live and online training courses across all product lines.
• In addition to marketing campaigns, utilize internal resources and tools to generate and pursue funnel of new service business opportunities
• Contact and convert customers to supplemental service offerings upon factory warranty expiration. Developing Field materials for use by Service Engineers to facilitate an increase in supplemental warranty conversions.
• Develop process with local teams and materials for converting customers from factory warranty to full service maintenance agreements.
• Proposal generation for new service agreement opportunities (support for Field Service Managers and Instrument Sales).
Key Competencies include:
• Excellent communication with customers and teams.
• Interpersonal skills, ability to listen, and business acumen skills. Team Player.
• Microsoft Office skills - specifically Microsoft Excel and PowerPoint.
• Ability to articulate and present a sales proposal.
• Ability to multitask and manage multiple projects to secure business execution with local teams.
• Self-starter that can work independently and take action with a focus on continuous improvement.
• Results oriented - able to clearly separate effort from results. Must possess the ability to quickly gather data, identify trends/issues, and clearly communicate next steps and aggressively follow-up to ensure that opportunities are closed.
• Includes a minimum of 15% travel within North America

Job Requirements


• Undergraduate degree required.
• Prior experience managing customer / supplier relationship is a required.
• Experience communicating value propositions is required.
• Understanding of revenue, profit, mix and margin.
• Experience in Account management and customer satisfaction.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.