Service Area Manager_Beijing in Beijing, China at Beckman Coulter Diagnostics

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: BEC014706

About Us

Founded in America by Professor Beckman and the Coulter brothers, Beckman Coulter Limited is dedicated to the to the development and sale of instruments, reagents, software and products that simplify and automate laboratory processing that are widely used in hospitals, clinics, and commercial laboratories worldwide. Clinical diagnostic tools implemented within company products include: laboratory automation systems, biochemical analytical systems, immunoassay systems, hematology systems, protein chemistry systems, urinalysis systems, microbiological detection and analysis systems, and blood bank analytical systems. In future developments, Beckman Coulter will continue to lead in the field of medical equipment research and development with cutting-edge technology and complete product lines, and continue to make outstanding contributions to the development of global scientific research! For more information, please visit


� Responsible for technical and service support for the whole products � Develop, coach and motivate the service team towards achieving objectives and maintenance of good customer relationships in collaboration with dealers � Collect customer feedback and find way out to the possible problem by analysis and research � Task with meeting monthly, quarterly and annual objectives and provide direction for the service team to attain them � Identify and provide improvements in channel service support and activities � Develop and implement regional service plan which towards achieving the departmental goals � Manage dealer service performance in the region according to the company requirements � Develops regional service budget and responsible for regional service P&L � Defines the limit for which company is responsible as guidance for negotiating settlement of claims � Communicate to HQ office on technical matter, be the liaison person between the technical service department in HQ and customers in the region

Job Requirements


� Begins to broaden professional expertise by studying related disciplines and innovations in the larger technological arena � Considers organizational issues, external factors, and customer perspective when making decisions � Encourages system-level innovation. Interprets technology within the context of strategic plans, defines capabilities and constraints, and identifies how experimental data may apply to internal programs/projects � Prepares for cross-functional opportunities, leadership roles or technical advancement. Applies new knowledge to improve work processes � Focuses on key tasks when faced with limited time and resources � Quickly identifies projects and initiatives requiring special attention � Has broad conceptual framework and experience to achieve objectives � Understands goals, objectives and barriers to achievement for defined area of focus � Plans, organizes and manages the achievement of functional unit goals � Maintains frequent contact with internal and external executive and senior management � Understands and presents complex technical and non-technical information adjusting approach based on audience's level of understanding � Resolves issues and conflicts using effective negotiation and persuasion skills � As team leader, leverages ability of team members, conducts effective meetings and resolves team conflicts � Uses understanding of the factors/forces shaping customer needs to anticipate and respond to customer needs � Excellent English skills in speaking, reading and writing

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


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