Service Administrator I in Bellevue, Washington at Sea-Bird Electronics

Date Posted: 6/23/2019

Job Snapshot

Job Description

Job ID: SEA000233

About Us

Sea-Bird Scientific was formed in 2010 by the union of Sea-Bird Electronics (Bellevue, WA), WET Labs (Philomath, OR) and Satlantic (Halifax, NS) (wholly owned subsidiaries of Danaher Corporation (NYSE: DHR)). Through the combination of the Sea-Bird Electronics, WET Labs and Satlantic product lines, Sea-Bird Scientific is the world’s leading provider of advanced technology for oceanographic research. The Sea-Bird Scientific group of company’s design, manufacture and market oceanographic instrumentation and systems that enable the world’s leading scientists to push the boundaries of ocean knowledge. Sea-Bird Scientific works with a global network of international representatives and partners to serve customers in more than 30 countries around the world. Our dedicated team is comprised of individuals with diverse backgrounds and interests with a common goal of serving the world’s oceanographic community with leading edge technology and solutions. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at one of the Sea-Bird Scientific Company’s locations gives you access to a robust career development process and challenging "stretch" opportunities.

Sea-Bird Electronics is an EEO / AA employer.  Sea-Bird Electronics does not discriminate on the basis of race, color, religion, gender (sex), gender identity, national origin, age, sexual orientation, disability, genetic information or any other characteristic protected by law.

For more information regarding our company’s, please visit the Sea-Bird Scientific website at www.seabird.com. 


Description

The Service Administrator I position provides administrative support for the service department. The primary role of this position is to provide prompt and accurate customer service support by taking and processing service and repair orders, providing quotes on service and maintaining the internal service schedule. A Service Administrator I will also identify problems and help implement corrective actions leading to continuous improvement.

Essential Functions (specific duties may vary by location):

  •   Answer incoming telephone calls in a professional and courteous manner and route to the appropriate party
  • Respond to requests from internal and external customers by phone, email, fax and mail to provide service policies and procedures, return authorizations (RMA’s) and shipping instructions

  • Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution

  • Enter repair orders and quotes for incoming instruments

  • Provide instrument repair status to the customer

  • Secure payment authorization and return shipping information from customer for the service and repair of instruments (PO, credit cards, etc.)

  • Address any billing changes, questions or concerns relating to the repair order and make necessary updates

  • Manage service data within Supply Chain management systems such as MRP and customer management systems such as Salesforce

  • Provide hands-on job function training to coworkers as needed

  • Maintain a clean and organized work area to facilitate service best practices

  • Participate in Kaizen events

  • Work off-shift, as needed, to support department and meet deadlines

    Other Non-Essential Functions:

  • Track and report volume of customer service related emails and phone calls

  • Perform incoming inspection on customer equipment

  • Package or repackage equipment

  • Manage accounts for Third-Party Vendor services

  • Coordinate efforts with other team members

  • Other duties as assigned


Sea-Bird Electronics is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Requirements



Qualifications

  • High school diploma or equivalent required

  • 2 year successful experience in direct interaction with customers in a customer service environment

  • Ability to effectively interact with co-workers, vendors, customers, management and all other office staff

  • In-depth knowledge of Microsoft Office Suite (including Access)

  • Self-driven, results-oriented with a positive outlook and a clear focus on accuracy and high quality

  • Mature, credible and comfortable in dealing with scientists, engineers and company executives

  • Technical understanding of instrumentation and services

  • History of good employment attendance and punctuality

  • High level of integrity and compliance

  • Attention to detail and high level of accuracy

  • Effective written, verbal and listening communication skills



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.