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Service Administrator (1 Year Contract) in Nationwide Thailand at SCIEX

Date Posted: 3/15/2019

Job Snapshot

Job Description

Job ID: SCI003151

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Primary Responsibilities

• Quote to Cash for Thailand, Myanmar, Vietnam, Cambodia

• Ensures the success of field staff and delivery of customer satisfaction by scheduling and coordinating instrument installations and training.

• Administers service contract business through quotation generation, preparation of Service agreement and others documents required during quotation & signing of service agreement, invoicing, and answering customer inquiries in English and Thai.

• Responsible for the part ordering for engineers and work closely with logistics on the custom clearance.

• Arrange shipment to customers for service parts order.

• Monitoring, scheduling and distributing of planned maintenance calls and others service calls amongst engineers.

• Responsible for parts return to SG on a timely manner.

• Maintains customer database systems.

• Responsible for Customers call handling, answering queries or redirecting calls to Engineers as appropriate.

• Responsible for data input & maintenance of our various business systems (e.g. Oracle R12/SMAX).

• Provides administrative support for Office.

• Responsible for call center activities, especially logging customer request in ASEAN.

• Responsible for filling of all related documents for audit purposes

• Responsible for Stock take and involve in Audit

• Translation documents is required ( eg. Authorization letter)

• Support service sales on Thai speaking customer

• Any other duties as assigned

Skills, Knowledge & Abilities

• Demonstrate ability to organize work efficiently, productively and independently; detail-oriented.

• Demonstrate ability to work on a range of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities.

• Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside of the organization.

• Excellent communication skills to liaise with colleagues from different functions overseas.

• The creative, enthusiastic, driven individual with strong team-building skills is desirable.

• Excellent spoken and written skills in Thai and English

• Experience in Oracle ERP is preferred.

• Responsible with positive attitude who able to work independently and a team player

• Experience in handling tender documents required by government customer will be added advantage


Job Requirements



• Bachelor's Degree or equivalent in Business Administration or a related field

• Min 2 years experience


Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.