Service Administration in Bangalore, India at X-Rite, Incorporated

Date Posted: 5/11/2018

Job Snapshot

Job Description

Job ID: X-R000879

About Us

ABOUT X-RITE



X-Rite is the
global leader in color science and technology. The company, which now includes
color industry leader Pantone, Inc., develops, manufactures, markets and
supports innovative color solutions through measurement systems, software,
color standards and services. X-Rite’s expertise in inspiring, selecting,
measuring, formulating, communicating and matching color helps users get color
right the first time and every time, which translates to better quality and
reduced costs. X-Rite serves a range of industries, including printing,
packaging, photography, graphic design, video, automotive, paints, plastics,
textiles, dental and medical. X-rite is a Danaher Corporation operating company
and part of its Product Identification (PID) Platform.



Description

TITLE:              Service Administrator



REPORTING TO:    Service
Manager



LOCATION:         India





I.
Purpose of Position



To
coordinate and provide various types of administration support activities for
Service organization. Handle all daily work timely to improve the customer
satisfaction without customer complains.





II. Key Responsibilities



1.      
Drive Service Growth especially on service
revenue to exceed the Goal.



2.      
Work closely with Service Technician to
handle all daily process below.



a)  RMA Registration procedure (timely update the
service status in Service Management system, service priority management).



b)  All logistic operations involve registering,
packing and shipping the units back to customers.



c)  Liaise with customer and the finance
department to ensure invoicing and payments are made. Shipping the invoice back
to customers.



d)  Handle the email and basic service calls from
customers. Be responsible for service center front desk reception and general
administration work.



3.   Be thoroughly
familiar with service policy and full operation and diagnosis of all major
instrument models.



4.   Others
including parts inventory update timely.





III. Measures of Performance



1.         Support Service & Repair team reach
the goal in the bowler chart daily.



2.         No complain from customer and internal
associates.




Job Requirements



Qualifications

IV. Background and Skill



1.  Bachelor’s degree preferred, 3+ years of
relevant experience required.



2.  Excellent communication
skill within internal and external including English spoken and written



3.  Knowledge on MS-Office.
Mapics of Advantage



4.  Team work with
self-motivated, self-discipline, detail minded and flexible.



5      
Ability to excel
in a multi-task environment with exposure to all levels of employees.  Must be able to prioritize workload, meet
deadlines, be flexible and able to change plans.





V. Competency and Personal Trait
Profile



1.         Energetic, positive thinker and team
player



2.   Likes a challenge and strives to win
in a competitive environment



3.         Quick learner with ability to multitask
and team player with good communication.



4.         Capacity to work under pressure and to
deadlines, results and solution-oriented.



5.         Flexible, adaptable and willing to take
on a wide range of tasks.



Danaher Corporation Overview

Danaher’s Product Identification Platform is comprised of Videojet, Pantone,
Esko, X-Rite,
Foba, Linx, Laetus
and AVT, a group of technology companies dedicated
to helping customers give products unique identities
. Through innovative
software and hardware solutions for marking and coding, color selection and
communication, packaging development, management and production, and track and
trace, the Product Identification companies are simplifying the packaging value
chain for 90% of products produced around the world.


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