Service Admin in Nationwide China at X-Rite, Incorporated

Date Posted: 8/10/2018

Job Snapshot

Job Description

Job ID: X-R000964

About Us

About X-rite

X-Rite is the global leader in color science and technology. The company, which now includes color industry leader Pantone, Inc., develops, manufactures, markets and supports innovative color solutions through measurement systems, software, color standards and services. X-Rite’s expertise in inspiring, selecting, measuring, formulating, communicating and matching color helps users get color right the first time and every time, which translates to better quality and reduced costs. X-Rite serves a range of industries, including printing, packaging, photography, graphic design, video, automotive, paints, plastics, textiles, dental and medical. X-rite is a Danaher Corporation operating company and part of its Product Identification (PID) Platform.


I. Purpose of Position

To coordinate and provide various types of administration support activities for Service organization. Handle all daily work timely to improve the customer satisfaction without customer complains.

II. Key Responsibilities

  1. Drive Service Growth especially on service revenue to exceed the Goal.

  2. Work closely with Service Technician to handle all daily process below.

    a)  RMA Registration procedure (timely update the service status in Service Management system, service priority management).

    b)  All logistic operations involve registering, packing and shipping the units back to customers.

    c)  Liaise with customer and the finance department to ensure invoicing and payments are made. Shipping the invoice back to customers.

    d)  Handle the email and basic service calls from customers. Be responsible for service center front desk reception and general administration work.

3.   Be thoroughly familiar with service policy and full operation and diagnosis of all major instrument models.

4.   Others including parts inventory update timely.

III. Measures of Performance

1.    Support Service & Repair team reach the goal in the bowler chart daily.

2.    No complain from customer and internal associates.

Job Requirements


IV. Background and Skill

1.  Bachelor’s degree preferred, 0-3 year work experience

2.  Excellent communication skill within internal and external including English spoken and written

3.  Knowledge on MS-Office.

4.  Team work with self-motivated, self-discipline, detail minded and flexible.

  1. Ability to excel in a multi-task environment with exposure to all levels of employees.  Must be able to prioritize workload, meet deadlines, be flexible and able to change plans.

V. Competency and Personal Trait Profile

1.    Energetic, positive thinker and team player

2.   Likes a challenge and strives to win in a competitive environment

3.    Quick learner with ability to multitask and team player with good communication.

4.    Capacity to work under pressure and to deadlines, results and solution-oriented.

5.    Flexible, adaptable and willing to take on a wide range of tasks.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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