Senior Technical Support Engineer in Miami, Florida at Beckman Coulter Diagnostics

Date Posted: 10/1/2018

Job Snapshot

Job Description

Job ID: BEC012677

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

  • Lead Product Line Technical Escalations of system issues
  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
  • Understand process and flow within a clinical diagnostics analyzer
  • Learn and understand Instrument system hardware
  • Input to/develop creative and effective support strategies, input to and creation of service manuals and procedures.
  • Create software and hardware installation procedures for use by internal and external engineers.
  • Train field specialists and customer instructors
  • Input to development projects as a customer and service advocate
  • Input to design and test methods for verification of all service procedures
  • Actively engage in the Early Response Team process for product introductions to bias product success employing sound project management
  • Provide guidance and mentoring to associates of junior levels
  • Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies for a regulated industry such as: ISO, GMP and FDA
  • Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training as well as any training delivered.
  • Collaborate with all stakeholders to utilize DBS for ongoing process improvement.
  • Create and execute test procedures and generate test summary reports
  • Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
  • Create detailed technical documentation defining product theory of operation and technical specifications
  • Develop requirements for Service Diagnostics
  • Design and execute experiments to be used in the isolation of customer reported issues
  • Perform in depth analysis of service data to identify systemic issues and root causes and develop interim mitigations and potential corrective actions.
  • Must be able to support 24/7 on call if needed
  • Perform other related duties as and when assigned.

Job Requirements



Qualifications

  • Bachelor’s degree in Engineering or related technical field with 5+ years’ experience OR Master’s degree in Engineering or related technical field with 3+ years’ experience OR Doctoral Engineering or related technical field with 0-2+ years’ experience.
  • Experience with data analysis and statistical analysis required
  • Excellent troubleshooting and problem solving skills
  • Experience in technical writing and documentation required
  • Previous experience in medical device industry with working knowledge of ISO 13485 desired
  • Proven leader with strong project management skills required.
  • Effective Communication - Gathers and develops understanding of information and ideas within the company using courtesy, tact and correct grammar. Discusses and presents subjects in a tactful manner. Communicates accurately with internal and external contacts.
  • Business Astuteness - Begins learning the company businesses and products and how own function impacts business results. Demonstrates a basic understanding of general business functions and their impact on the business.
  • Customer Focus - Learns customer business needs and takes action to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.
  • Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Creates action plans to achieve goals.
  • Analysis & Judgment - Uses logical methodology in analyses. Prioritizes assigned work assuring milestones are achieved.  Keeps management current via regular feedback and seeks guidance before taking action in non-routine matters.
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

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Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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