Senior Field Service Compliance Manager in Brea, California at Beckman Coulter Diagnostics

Date Posted: 10/29/2019

Job Snapshot

Job Description

Job ID: BEC016231

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


This Senior Manager role has direct responsibility for driving and supporting the delivery of service quality metrics and processes on a global basis.  Working collaboratively with our Quality and Regulatory group and service teams, this position provides the practical bridge to executable quality actions by service and support professionals around the world.  Dealing with both corrective and preventative actions and guidance provided by senior leaders, this position will ensure timely completion of prioritized improvements.

Major Responsibilities
• Leadership of a distributed, engaged and productive team.
• Accountable to achievement of ongoing service quality metrics systems in various global regions.
• Responsible for aligning various process improvement projects with actions that meet all requirements compliantly.
• Responsible for the organization, facilitation of internal and external project meetings, ensuring communication is transparent so all key stakeholders are aware of progress and critical path tasks.
• As and when required, provide project or improvement updates with expected tracking systems and to appropriate stakeholders.
• Participate in audit response team to engage and address both internal and external parties.

Job Requirements


Required Skills/Experience
• Bachelor’s degree with 14+ years’ exp. OR Master’s/Doctoral degree with 12+ years exp. AND related experience includes 4+ years managing people required. 
• Experience with Service Quality systems and procedures.
• Significant field service and call center support operational experience in a global environment.
• Continuous process improvement and / or Lean experience.
• Good working knowledge of statistical data evaluation methods, techniques and tools including MS Excel.
• Familiarity with MS Project or similar project management software and tools.
• Exceptional people and project management skill set - responsible for timeline, deliverables and budget.
• Experience of working in a complex matrix and global business environment.
• Experience in medical devices development environment (feasibility through to product launch) while not essential would be desirable.
• An ability to work to set requirements and an ability to adjust, maintain and manage plans to incorporate changing requirements.
• Demonstrated success in a global environment is desirable.
Desired Competencies
• Excellent documentation and follow up skills
• Strong continuous process improvement skillset
• Excellent organizational, planning and prioritization skills
• Flexibility to manage travel (as much as 50-60%) and global communication requirements
• Strong strategic, innovative and analytical thinking skills
• Exceptional communication skills (verbal/written/presentation/relationship building)
• Strong relational data modeling competency
• High levels of initiative, self-motivation and energy.
• Hands on mentality with a strong ability to get into detail as necessary.
• High levels of integrity, confidence, independence and collaboration skills

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.