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Senior Customer Quality Engineer - MicroE in Nationwide Korea at Pall

Date Posted: 5/18/2019

Job Snapshot

Job Description

Job ID: IND000778

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.

Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.

Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.

Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.

To learn more about Pall, please visit https://www.pall.com/en/about-pall.html.



Description

Position Objective (Briefly state what the main purpose of what this position is responsible for).
 
To support Customers and Sales to resolve all quality complaints, issues & requests. Be part of the customer account management team to improve customer relationship and grow business. Be the quality bridge between customers and Pall manufacturing plants.
Essential Job Functions: 
 
  • Customer Complaints Management – 60%
  • Lead and coordinate customer quality complaint resolution with manufacturing plant.
  • Direct interface to customer to retrieve accurate complaint information.
  • Arrange samples for manufacturing plant analysis.
  • Register complaints in Pilgrim, track and closure.
  • Lead the manufacturing plant for root cause investigation.
  • Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
  • Review 8D from manufacturing plant. Customize customer version of 8D (in local language if needed) report.
  • Understand & filter sensitive and IP related information.
  • Present 8D report directly to customer (face to face if possible).
  • Work with manufacturing plant for any follow up requests and data from customer.
  • Ensure closure of complaints.
 
  • Customer Product Enquires – 15%
  • Direct interface to customer to retrieve accurate information.
  • Provide speedy responses to customers based on his/ her knowledge about the manufacturing.
  • Work with manufacturing plants to provide the appropriate responses to customers.
  • If needed, arrange samples to manufacturing plants or SLS for analysis.
  • Provide responses or presentation directly to customers (face to face if needed).
 
  • Customer QMS requests, survey, self-assessment  -- 10%
  • Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
  • If any previous survey & self-assessment, he or she should attempt to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.
  • If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response.
  • Work with individual manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.
 
  • E.H.S request and survey – 10%
  • Work with manufacturing plants and Corporate E.H.S & Legal Team to provide declarations or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH & EPA.
  • If the survey or declaration involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response.
 
  • Change Control Notification – 5%
  • Understand the changes from the manufacturing site or project owner.
  • Work with Sales Team to customize a suitable customer notification package or White Paper.
  • Presentation to customer (face to face if possible).
  • Follow up on further customer requested info. and data.

Job Requirements



Qualifications

Minimum Qualifications:
  • Minimum Bachelor’s degree in Engineering.
  • Minimum 5 years relevant working experience in manufacturing with minimum 3 years quality experience.
  • Understand high volume manufacturing environment.
  • Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage.
  • Knowledge and experience in Microelectronics or Semiconductor industry is preferred.
  • Customer quality or manufacturing quality experience is an added advantage.
  • Good knowledge in statistical tools (such as SPC, MSA, Pareto, ANOVA etc…) and quality tools (such as FMEA, Cause and Effect Diagram, 8D etc…).
  • Proficient in software such as PowerPoint, Excel, Minitab, etc.
  • Excellent in English communication skill both in speaking and writing. Additional language (such as Chinese or Japanese) will be an added advantage.
Position Competencies (include behavioral characteristics and leadership capabilities)
  • Able to coordinate and lead activities with multi-functional personnel to achieve the desired outcomes.
  • Able to lead remotely multi-function team from different regions across the globe.
  • Communications – Good communication skill in both speaking and writing with all levels within the organization as well as customers. Must able to communicate well with personnel in overseas manufacturing sites and offices.
  • Resourcefulness – Ability to source for information from multiple channels and verify the validity of the information received.
  • Knowledge – Ability to learn and understand Pall’s wide range of products, product nature, customer’s applications, manufacturing processes to be able to handle issues internally and externally.
  • Organized -  Ability to multitasking and to organize efficiently with good time management. Set priorities to urgent and critical issues and yet maintaining an oversight to the less urgent matters. Must able to manage and work with personnel from overseas with different time zones.
Other Requirements (include culture, fit and values)
  • To work safely and to comply with the company’s health, safety and environmental (HSE) policies and procedures.
  • Demonstrate both the hard skills and soft skills in the workplace.
  • Work within the guidelines of Danaher’s core values, with respect, integrity, ethics and diversity.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.