Senior Customer Care Executive in Huntingdon, United Kingdom at Videojet

Date Posted: 8/9/2018

Job Snapshot

Job Description

Job ID: VID004384

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (, Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.


Position Purpose:

This role offers an exciting opportunity to join and develop professionally in a world leading B2B coding and marking organisation, specialising in the selling Videojet’s whole portfolio of products and services to our existing UK & Ireland Installed Base spanning a wide range of industries. In addition to this strengthen incremental equipment sales revenue growth with new and existing customers.

Reporting to the Customer Care Manager you be driven to understand our customer wants and values, engage with customers in a compelling manner, work with and support the wider business to facilitate customers with Videojet products and services. The ideal candidate must be comfortable working autonomously, supporting the wider business and have the confidence and ability to build and maintain customer relationships.

Responsibilities will include:

  • Responsible for Ireland, Major Accounts and Pharmaceutical Customer base

  • Supporting Customer Care Manager by taking responsibility for high level tasks and projects

  • Value selling new service agreements, customer training and equipment upgrades thru self-generated prospecting of active install base and marketing campaigns

  • Negotiating, selling and closing business via telephone and from time to time face to face closing sales

  • Opportunity funnel management -  conduct weekly/monthly follow-up communications with the Regional Sales Managers in order to move opportunities through the sales funnel

  • Renewing Service and supplies discount agreements on a monthly basis and managing funnel

  • Structure competitive supplies pricing for existing and new customers by analysing account and/or projected spends

  • Maximising the retention and growth of existing contract and equipment base

  • Provide pre-sales support for opportunities that are in the funnel




Knowledge, Skills and Abilities:

  • Demonstrate a stable career history, combined with a proven track record of sales success

  • Experience selling technical or industrial products preferred

  • Proficiency with CRM systems (preferably, data integrity, and MS office applications

  • Strong analytical MS Excel skills required

  • Self-motivated with a high attention to detail and ability to multi-task whilst working in a fast-flowing sales environment

  • Confident promoting and selling a service based product

  • Excellent verbal and written communication skills

  • Experienced presenting to high level management

  • Full and valid driver’s license is essential

  • Ability to travel UK, Ireland and occasionally Europe

  • Proactive with a can-do approach

  • Ability to work under minimal supervision on assigned projects


Why Videojet?

  • Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.

  • We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.


  • Competitive Salary

  • 25 Days Holiday

  • Laptop

  • Health Cover

  • Pension

  • On-site parking

  • Bike To Work Scheme

  • Child Care Vouchers

Job Requirements


Key Competencies:

  • Passion and charisma; genuinely motivated to drive sales growth monthly with innovation and building essential relationships with customers and team members

  • Positioned to have fluid and professional conversations while building upon product knowledge to articulate benefits with new and existing customers for all technologies

  • Results/process oriented by sharing a proactive approach and resourcefulness to manage timelines, analyse priorities, and deliver consistent disciplined actions

  • Willingness to change directions frequently in the spirit of continuous improvement to be effective daily and monthly

  • Experience overcoming objections and converting interest into high qualified leads

  • Strategic thinker that commands quality, performance, and superior communications with the team and for Videojet customers

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.