Senior Coordinator - Service Support in Indianapolis, Indiana at Beckman Coulter Life Sciences

Date Posted: 8/29/2019

Job Snapshot

Job Description

Job ID: BEC015820

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

The Coordinator, Customer Support (Service Contract Administration) serves external and internal customers by processing and managing service contracts and resolving billing issues, processing time and material charges, quoting and booking orders for our Full Care Agreement program, answering Vendor Qualifications, and reviewing terms and conditions. 

Responsibilities:
  • Process service agreements and one-time service billings.
  • Process quotes and book agreement for Full Care Program
  • Assist customers with inquiries or issues concerning their contracts and billings.
  • Timely follow up and feedback provided for all customer issues.  
  • Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.
  • Collaborate with Legal and Finance on contract term negotiations.
  • Contributes to team effort by accomplishing related results as needed.  
  • Assigned specific offline projects and daily operations activities.  
  • Applies knowledge and skill to complete a wide range of tasks.  
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. 
  • Must be a self-driven and willing to take the initiative to respond to and/or address challenging situations.  
  • Proven excellent written and verbal communication skills.  
  • Have great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments.  
  • Have the ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment.  
  • Excited to learn and grow with the position and responsibilities assigned.  The team is dynamic and the environment is fast paced.  
  • Must be results oriented, accepts responsibility for individual performance, works independently, and focuses on providing excellent results.

Job Requirements



Qualifications

  • Minimum high school graduate but College level is preferred. 
  • Approx. 2 - 3 years of prior experience in Customer Service.
  • Prior contract administration or legal experience is preferred.
  • Must have skills in customer service, quality focus, problem solving, documentation, active listening, phone, resolving conflict, analyzing information, detail oriented, multi-tasking, data entry, written and verbal communication, strong team player, resourceful, knowledge of business applications, and prior experience of using ORACLE business system is preferred.

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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