This site uses cookies. To find out more, see our Cookies Policy

Senior Coordinator Non-Technical Customer Support in Brea, California at Beckman Coulter Diagnostics

Date Posted: 5/18/2019

Job Snapshot

Job Description

Job ID: BEC014722

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


We are looking for a Customer Support Senior Coordinator who will be responsible for creating, promoting and maintaining Service Agreements within an assigned territory to ensure customer retention.


  • Engages directly with external and internal customers over the telephone or via email.
  • Maintains contract records and invoice customer contracts.
  • Secure timely service agreement renewals for diagnostics instrument installed base in the US.
  • Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts.
  • Uses in-depth knowledge of customer contracts, products and takes action to achieve contract compliance.
  • Support field operation partners to manage the day to day service requests, preventive maintenance and installation

Job Requirements


  • Minimum high school graduate. College level preferred.  Approx. 4 years of experience in Customer Service and interested in taking your skills to a higher level. 
  • Excellent oral and written communication skills analytical and computer skills, organizational agility. Exhibits attention to detail and is committed to producing accurate and high quality work.
  • Ability to prioritize and use effective time management. Works productively in a team environment that requires frequent collaboration and shared responsibilities
  • Remains composed and behaves professionally during emotionally charged or stressful situations
  • A knowledge of ORACLE is preferred but we will train you.
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.