Salesforce Support Specialist in Regensdorf, Switzerland at X-Rite, Incorporated

Date Posted: 6/9/2018

Job Snapshot

Job Description

Job ID: X-R000870

About Us

X-Rite is the global leader in color measurement and color management, offering hardware, software and services for measuring, formulating and matching color. The company serves a range of industries, including automotive, paints, plastics, textiles, printing, packaging, photography, graphic design, video, dental and medical. X-Rite serves customers worldwide from its offices in Europe, Asia and the Americas.


Description

CRM Support Specialist

(Worldwide Salesforce.com support with concentration in EMEA and Asia)



Primary responsibilities include:




  1. General Salesforce.com Administrator responsibilities:



    • Demonstrate profiency in Standard Salesforce.com Administration including but not limited to



      1. User Roles, Profiles, Permission sets, Security Groups and Rules


      2. Lead Assignment Rules


      3. Standard and Custom Object Record Types, Fields, including picklist, look up, formula, Roll up Summaries, Page Layouts


      4. Workflow rules, Validation Rules, Process Builder


      5. Data Loader, Mass Update


    • Knowledge and utilization of Sandbox to test, validate new functionality and 3rd Party APPEXCHANGE solutions

       


  2. Ability to collect business requirements and manage projects



    • Collect input from users


    • Vet and evaluate solutions according to best practice


    • Support implementation, execution and rollout of projects


    • Support the execution and rollout of projects

       


  3. Onboard new, as well as continuously train, global sales and technical support employees on standard work navigation of the Company’s CRM system.


  • Design, implement, and maintain a training program for Salesforce users using company toolsets, Microsoft Word and WebEx.

  • Create and maintain tip sheets, training videos, FAQs, troubleshooting for Salesforce.com of Leads, Sales Funnel and Cases  

  • Support of 300+ Salesforce users worldwide


  • Manage and maintain complex lead assignment and account owner logic

Job Requirements



Qualifications



  1. Strong competency in verbal and written English


  2. Clear English speaking skills are mandatory


  3. Ability to communicate information plainly


  4. Have strong social skills to be able to deal with a diverse mix of personalities and cultures.


  5. 2 or more years demonstrated user experience as a trainer


  6. 1 or more years demonstrated user experience with an online CRM management system


  7. Ability to work on many different projects simultaneously; often with changing priorities


  8. Excellent organizational skills with heavy attention to details


  9. Ability to work independently


  10. Speak to groups of employees, interpersonally with individuals and report to management.


  11. 2 or more years demonstrated user experience with Salesforce.com


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and
improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries.
A globally diverse team of 59,000 associates, we are united by our culture and operating system, the Danaher Business System,
which is our competitive advantage. In 2016, we generated $16B in revenue and our market cap exceeded $60B.
We are #149 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20yrs.