CRM Analyst in Dusseldorf, Germany at Hach

Date Posted: 5/8/2018

Job Snapshot

Job Description

Job ID: HAC005321

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.


Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



The successful candidate will work on enhancing global CRM activities, manage customer requests and solve customer problems by providing a strong customer focus, applying analytical skills and being solution oriented. 

  • Define project scope and document business requirements
  • Analyze data and business processes
  • Design solutions that meet the needs of the business
  • Automate processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules
  • Design and develop solutions on CRM Salesforce platform integrating with backend systems 
  • Configure and customize Salesforce to meet the internal customer requirements 
  • Provide internal CRM consulting to improve the business process to driving growth
  • Create test scenarios and do solution testing   
  • Functional and technical support for Sales, Service and Marketing
  • Process internal and external service requests
  • Configure reports and dashboards in Salesforce
  • Prepare and conduct admin, power and end user trainings
  • Project management and project documentation

  • Demonstrates understanding of the needs and expectations of internal customers
  • Shows a strong customer orientation
  • Applies critical thinking when reviewing customer requests
  • Builds relationships with internal customers and within team in a global environment
  • Ensures high expectations for results

Job Requirements


  • BA or BS degree in a technically related field or equivalent technical work experience.
  • 2+ years proven experience designing and developing effective and efficient technology solutions using CRM applications
  • Experience as Salesforce administrator or as Salesforce consultant having strong knowledge of Salesforce administration and configuration
  • In-depth knowledge of the standard capabilities of Salesforce 
  • Experience in development environment as a plus, including APEX, Visualforce, Lightning, SOAP & REST web services, API, JavaScript, SQL, IDE and migration & integration tools 
  • Successful project management experience
  • Proven effectiveness in working with other associates in a global cross-functional team
  • Capability to analyze and evaluate complex business processes
  • High degree of independence and self-initiative
  • Good time management and working structure
  • Fluent English language skills; German language skills a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.
The employee must occasionally lift, carry, push or pull up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.
Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.5B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000 percent over 20 years. 

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

For additional company details, see