Sales Operations Specialist in Sunnyvale, California at Cepheid

Date Posted: 6/23/2019

Job Snapshot

Job Description

Job ID: CEP003748

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).



  Quote & Contract Administration and Management

  • Provide business process and operations support to a specified Sales Region in the closure of commercial agreements for Cepheid.
  • Process all quote and contract requests per policy guidelines, obtaining approvals as necessary.
  • Attend the weekly sales ops & legal meeting to ensure all non‐standard contracts and pricing issues are addressed appropriately.
  • Coordinate Rental and Lease agreements of equipment through Third Party Banks.

Data Management & Analysis

  • Prepare, manipulate and analyze reports, including moderately complex spreadsheets from SAP and SFDC databases.
  • Create simple to complex data reports, graphs, figures and analysis for use by internal and external customers.
  • Assure data accuracy and completeness in operational work, reports, files and databases.
  • Support Marketing & Sales Management with the data accuracy of databases to support revenue growth.


  • Receive, incorporate and disseminate information to sales teams regarding contract updates, pricing, promotions and related policy changes.
  • Coordinate activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
  • Respond to suggestions that influence changes to sales proposals based on industry experience and business acumen.

 Other Responsibilities (Projects & Ad hoc Support)

  • Provide back-up support to team members as needed.
  • Focus on continuous process improvement of Sales Operations through collaborative system automation projects and the documenting of process enhancements.
  • Effectively engage with external customers and partners, lenders and internal departments including sales, marketing, legal, finance, shipping, planning, technical support, service, and other departments as business needs require.
  • Provide ad‐hoc reports to team members, Manager and other departments as requested. 

Job Requirements



Education or Experience (in years): 

  • B.S./B.A. is desired or equivalent combination of education/training and work experience.
  • Minimum of 5 years of experience in a fast paced Sales support or account management role in the Medical Device industry, or high volume manufacturing environment.

Knowledge and skills: 

  • Knowledge of:
    • Reviewing and comprehending customer sales agreements, proposals, purchase orders, and related information with minimal guidance.
    • Group Purchasing Organizations (GPO’s) and Integrated Delivery Networks (IDN’s) is a plus.
  • Superior skills with a commitment to meet and exceed customer expectations.
  • Proven ability to function in a collaborative manner.
  • Attention to detail.
  • Effective problem solving skills.
  • Excellent data entry skills to quickly and accurately review and input data.
  • Ability to work well under pressure, manage priorities with minimal guidance, and maintain professionalism during stressful situations.
  • Self-motivated, confident, and dependable with solid follow-up skills.

Physical requirements/abilities: 

  • Ability to work in an office environment.


  • Ability to travel domestically up to 10% of time.


  • Intermediate knowledge in ERP and CRM systems such as SAP and
  • Intermediate skills in Microsoft Office products including Word, Excel, PowerPoint, Outlook and Visio a plus.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.