Regional Service Manager, Global Distributor Enablement & HBDC in Jakarta Raya, Indonesia at Cepheid

Date Posted: 7/2/2019

Job Snapshot

Job Description

Job ID: CEP003795

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

POSITION SUMMARY:

The Regional Service Manager will be a key member of the regional Customer Care team leading the local implementation of policy, commercial propositions, operational controls and change management with external channel partners and internal stakeholders.

Reporting to the Global Distributor Enablement & HBDC leader, the ability to bring our channel partner network up to our internal standards of service delivery will be critical to continue to enhance our best-in-class NPS.

This job will be based in Indonesia and will require approximately 25% + travel for effective execution of projects.

LOCATION: Indonesia

ESSENTIAL JOB RESPONSIBILITIES:
• Manage key strategic initiatives, track project milestones and deliverable adherence.
• Customer Satisfaction through customer care daily management of service operations.
• Lead the building of channel partner enablement rigor and processes, by ensuring roll-outs are successful and maintained. Team management will be required.
• Use continuous Lean, Six Sigma Principles and problem solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
• Work with regional business managers and external partners to identify key service products required by customers and encouraging growth.

Job Description
  • Manage key strategic initiatives, track project milestones and deliverable adherence.
  • Customer Satisfaction through customer care daily management of service operations and through frequent field visits.
  • Lead the building of channel partner enablement rigor and processes, by ensuring roll-outs are successful and maintained. Team management will be required.
  • Use continuous Lean, Six Sigma Principles and problem solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
  • Work with regional business managers and external partners to identify key service products required by customers and encouraging growth.

Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

Education or Experience (in years):
• Bachelor degree with 5+ years of related work experience or Master’s degree in field with 3+ years of related work experience or Doctoral degree in field with 0-2 years of related work experience.
• Extensive experience managing leading technology or healthcare distribution partners in South East Asia
• Strong people management experience.
• Ability to develop relationships, across organizations while demonstrating humility and geopolitical awareness.
• Project Management and/or Commercial or Logistics experience will be advantageous.
• Experience with customer service organizations preferred.
Knowledge and skills:
• Excellent English communicator via phone, email, PowerPoint and face-to-face.
• In-depth experience with Microsoft Office required. Experience with Salesforce.com, SAP, Adobe.

Other:
• Valid Passport
• Infrequent travel into Schengen region (Europe) and USA (California) will be expected


The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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