Regional Field Service Technician in Long Island, New York at Trojan Technologies

Date Posted: 11/11/2019

Job Snapshot

Job Description

Job ID: TRO000887

About Us

The Trojan Technologies group of businesses offers products under the brands Aquafine, Salsnes Filter, Trojan Marinex, TrojanUV and VIQUA. Applications and markets served include municipal wastewater, drinking water, environmental contaminant treatment; ballast water treatment; residential water treatment; ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications; filtration and solids separation.
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions that reduce and recover costs, energy, resources and space. Collaboratively solving problems with our customers, we deliver low-risk innovative technologies that offer sustainable, effective results. We ensure greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.


Position Summary:

The Regional Field Service Technician provides value added customer technical service support, enhances customer relationships, and partners with regional account managers to promote service agreement and after market parts sales. 

Service support includes: proactive preventative maintenance services and offerings, service contract execution, installation, commissioning, repair and troubleshooting services for all Trojan Technologies equipment. On-site work includes electrical, mechanical, chemical, controller service, and training. Additionally, this position actively promotes the growth of the territory through face-to-face customer service and sales lead generation while maintaining excellent customer satisfaction. 


  • Manage customer service expectations, satisfaction and relationships for all installations in the region.
  • Help promote, deliver and execute on value added service and aftermarket parts offerings to customers on a regular maintenance basis.
  • Use established procedures and standard work to provide field installation, commissioning, operation & preventative maintenance services to Trojan customers.
  • Solve customer problems by diagnoses of component, system failures or process issues to isolate root causes then implement most cost effective corrective actions.
  • Timely response to customer calls within the region. 
  • Establish and maintain excellent customer relationships by making periodic visits, exploring specific needs, resolving problems, and establishing proactive service strategies.  
  • Responsible for, and manages all Trojan Municipal service activity within the territory.
  • Create and conduct comprehensive product and technical training to customer equipment operators, maintenance personnel, engineers, and others as required.
  • Promptly prepare and submit Service reports for all work completed in the field.
  • Work cooperatively with Representative Sales, Trojan Sales and Trojan’s Service Team to promote customer satisfaction.
  • Travel requirements in the range of 60%.

Critical Competencies/Leadership Anchors:

  • Professional Maturity - Maintains self-control in the face of difficult and provoking situations. Focuses on finding problems root causes instead of finding who is at fault. Demonstrates the courage and conviction to take difficult actions based upon thorough evaluation of facts. Respectfully debates issues.
  • Customer Focus - Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable). The drive to discover and meet the needs of customers
  • Delivers results - Knows what is important and creates organizational followership to deliver results and acts with a sense of urgency
  • Management by Fact - Gathers, analyzes, summarizes data in order to draw rational, fact-based conclusions
  • Entrepreneurial spirit – successfully take on new and difficult challenges
  • Self-driven, results orientated with a clear focus on high quality and business profit
  • Committed to personal and territory growth

Trojan Technologies is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Requirements


  • 2+ years of experience in Technical Service required. (Other relevant experience that may be transferable will be considered) 
  • Diploma or degree in an Electrical discipline (Electrical Technology, Electronics, Electrical Engineering, etc.) is strongly preferred
  • Demonstrated troubleshooting, electrical diagnostics, repair, and preventative maintenance skills
  • Fluent in English language (spoken and written) is mandatory. Other languages are an asset
  • Well organized, self-starter and self-motivated.
  • Excellent verbal and written communication skills, with the ability to relate to all customer organization levels
  • Excellent customer service skills
  • A strong working knowledge of local Safety regulations and requirements
  • Be comfortable with presentations, including the ability to communicate with learners from various technical backgrounds: i.e., discussion leading, questioning, responding and fielding skills
  • Driver’s license mandatory for this role
  • PC experience in MS Office

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.