Quality Engineer in Cortland, New York at Pall

Date Posted: 9/13/2019

Job Snapshot

Job Description

Job ID: IND001015

About Us

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation.   As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here.  Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet.  At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us! 


Assures the quality of processes and products by performing audits, inspections, tests, defect analysis, trend analysis, programming & troubleshooting inspection equipment, calibration maintenance, and reporting on results of measurement standards. Assures consistent quality of suppliers and production by validating processes; providing documentation from measurement analysis, and helping departments understand the interpretation of collected data.  Jobs that provide engineering technical support in this field should be assigned to this job family.
  • Lead and coordinate customer quality complaint resolution with manufacturing plant.
  • Direct interface to customer to retrieve accurate complaint information.
  • Arrange samples for manufacturing plant analysis.
  • Register complaints in Pilgrim, track and closure.
  • Lead the manufacturing plant for root cause investigation.
  • Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
  • Review 8D from manufacturing plant. Customize customer version of 8D (in local language if needed) report.
  • Understand & filter sensitive and IP related information.
  • Present 8D report directly to customer (face to face if possible).
  • Work with manufacturing plant for any follow up requests and data from customer.
  • Ensure closure of complaints.
  • Direct interface to customer to retrieve accurate information.
  • Provide speedy responses to customers based on his/ her knowledge about the manufacturing.
  • Work with manufacturing plants to provide the appropriate responses to customers.
  • If needed, arrange samples to manufacturing plants or SLS for analysis.
  • Provide responses or presentation directly to customers (face to face if needed).
  • Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
  • If any previous survey & self-assessment, he or she should attempt to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.
  • If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response.
  • Work with individual manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.
  • Work with manufacturing plants and Corporate E.H.S & Legal Team to provide declarations or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH & EPA.
  • If the survey or declaration involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response. 
  • Understand the changes from the manufacturing site or project owner.
  • Work with Sales Team to customize a suitable customer notification package or White Paper.
  • Presentation to customer (face to face if possible).
  • Follow up on further customer requested info. and data.

Job Requirements


  • Bachelor’s degree required, Engineering is preferred.
  • Customer quality or manufacturing quality experience is an added advantage.
  • Good knowledge in statistical tools (such as SPC, MSA, Pareto, ANOVA etc…) and quality tools (such as FMEA, Cause and Effect Diagram, 8D etc…).
  • Proficient in software such as PowerPoint, Excel, Minitab, etc.
  • Excellent in English communication skill both in speaking and writing. Additional language (such as Japanese or Chinese) will be an added advantage.
  • Preferred - 2 years’ experience in a Quality Engineering role within a manufacturing environment. 
  • Preferred - 2+ year knowledge of SPC with validating control charts and interpreting results and make recommendations to improve. 
  • Preferred - Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage
  • Position Competencies (include behavioral characteristics and leadership capabilities)
  • Communications – Good communication skill in both speaking and writing with all levels within the organization as well as customers. Must able to communicate well with personnel in overseas manufacturing sites and offices.
  • Resourcefulness – Ability to source for information from multiple channels and verify the validity of the information received.
  • Knowledge – Ability to learn and understand Pall’s wide range of products, product nature, customer’s applications, manufacturing processes to be able to handle issues internally and externally.
  • Organized -  Ability to multitasking and to organize efficiently with good time management. Set priorities to urgent and critical issues and yet maintaining an oversight to the less urgent matters. Must able to manage and work with personnel from overseas with different time zones.
Other Requirements 
To work safely and to comply with the company’s health, safety and environmental (HSE) policies and procedures.
Demonstrate both the hard skills and soft skills in the workplace.
Work within the guidelines of Danaher’s core values:
  • Charts the Course
  • Drives Innovation and Growth
  • Leads Through DBS
  • Builds People, Teams, and Organizations
  • Acts with Integrity
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries.  Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.