Quality Assurance Analyst I in Brea, California at Beckman Coulter Diagnostics

Date Posted: 3/8/2018

Job Snapshot

Job Description

Job ID: BEC009639

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.

We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.

Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


  • Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.
  • Verify the initial complaint classification is correct.
  • Review complaints in accordance with established company procedures and worldwide regulations and standards.
  • Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary
  • information to investigate fully.
  • Exercise judgment within defined procedures and practices to determine appropriate action.
  • Perform complaint investigation into alleged product non-conformances.
  • Investigate and follows up on analysis of complaint trend reports.
  • Escalation of product issues to senior management.
  • Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely
  • manner.
  • Follows through to correct found issues and works with inter-departmental Subject Matter Experts to assist with processing the
  • CF/complaint in a timely manner.
  • Accountable for customer suggestion/dissatisfaction feedback records.  Can work toward performing complaint investigations into alleged
  • product non-conformances as skill set progresses.  Will be able to close complaints to CAPA activities.
  • Attend and occasionally contributes to technical/risk/department meetings

Job Requirements


  • Bachelor´s degree with 0-2 years’ experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality or Regulatory).
  • Medical Technology/clinical laboratory background preferred.
  • Excellent writing and organizational skills. Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point.
  • Knowledge of Oracle database application desired.
  • Heavy multi-tasking and organizational skills required.
  • Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics 
  • and a high level of personal integrity is required
  • Experience in Complaint Investigation or Post Market Surveillance/QA preferred.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.