Public Tender and Order Management Specialist in Warsaw, Poland at Cepheid

Date Posted: 11/15/2019

Job Snapshot

Job Description

Job ID: CEP004203

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).


Position Summary:

This is a brand new role in our newly established office in Warsaw. You will work as part of the Customer Service Team for Poland supporting our customers in Poland. A varied role with responsibility for a range of activities including generating quotations, verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, and managing deliveries, tender management etc.

Essential Job Responsibilities:
  • Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
  • Respond timely and efficiently to customer enquiries via different communication channels
  • Tender management: 
  • Perform daily tender monitoring
  • Coordinate the timely answer to the tenders
  • Support to the sales team in providing tools and data for the pre-tender management
  • Provide information on products and prices to internal and external customers
  • Actively work with sales team to support the business growth
  • Support the commercial team in the quotations creation and responding to various requests
  • Maintain pricing in terms of documentation and in the ERP
  • Process customer orders in compliance with company policies and practices
  • Manage effectively a portfolio of order ensuring that they get all delivered within the delivery dates requested by the customer
  • Manage customer returns and credit notes
  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
  • Actively engage in the continuous improvements within the Customer service team according to quality and Sarban Oxley standards and in the KPI follow up
  • Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction

Job Requirements


Minimum Requirements:
  • High school degree (or equivalent experience) with 1-2 years of relevant work experience in Medical Diagnostics or related industry
  • respond efficiently and effectively to customer issues
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
  • Experience in public tender process for hospitals
  • Excellent written and verbal communication skills in Polish & English are required. Knowledge of German is appreciated but not essential
  • Excellent telephone skills with the ability to engage effectively with all levels of internal and external customers,
  • High attention to detail with the ability to effectively to review and understand sales agreements, proposals, purchase orders, and related information
  • Good problem solving and analytical skills.
  • Excellent data entry skills
  • Works well under pressure and able to manage with minimal supervision demonstrating good judgment and initiative
  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
  • Able to multitask in a fast-paced environment
  • Should be an outgoing, positive, team player

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.