Product Support Specialist in Guelph, Ontario at VIQUA

Date Posted: 8/27/2019

Job Snapshot

Job Description

Job ID: VIQ000123

About Us

VIQUA (vee-kwa) is a leading water treatment technology company focused on providing residential and light commercial customers with confidence in their drinking water. As a division of a Fortune 500 company, out products are treating water in homes, apartment complexes, campgrounds, resorts, hotels and hospitals in over 100 countries. 

VIQUA is looking for highly motivated and creative people to join our team. We offer competitive compensation packages, comprehensive benefit coverage and a flexible work environment. If you thrive in a dynamic, fast-paced, hands-on and engaging environment VIQUA is the place for you! 

VIQUA provides support in its recruitment process to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at jobs@viqua.com 


Description

POSITION SUMMARY
Responsible for general product support for both external and internal customers, water analysis testing review and recommendations, technical sales quoting, drafting submittal packages with all Engineering Specifications.  

The ideal candidate will have experience working with customers to solve complex technical challenges and will have a passion for outstanding communication and organizational skills, as well as the ability to build relationships over the phone. A qualified candidate will be technically minded, with the skills to pick up new technologies quickly.  Ideally you’ve worked as an engineering technologist supporting customers with a strong focus on quality, technical expertise and problem solving skills. You will be an effective team player and motivated to achieve a rewarding career within the organization. We are looking for someone who will focus on creating an exceptional customer experience that drives loyalty through our service offerings and customer support.

ACCOUNTABILITIES:
  • Provide problem identification, diagnosis and resolution information to both internal and external customers
  • Provide recommended service solutions/plans for approval by Engineering Manager
  • Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
  • Support customers by identifying, locating and supplying the customer with the right documents required for their post start-up requests
  • Interpret and explain complex technical information such as engineering drawings, specifications, wiring diagrams, etc.
  • Provide efficient and courteous customer service at all levels
  • Assess the potential for sales of additional goods/services, service contracts, and makes recommendations for further development
  • Develop submittal packages for Engineers
  • Pursue continuous improvement initiatives
  • Quote equipment and size the appropriate equipment, read and understand water analysis reports and size and design small water treatment systems
  • Identify customer issues and support or lead engineering projects to solve those issues
  • Create and maintain service information in the company enterprise database.
CRITICAL COMPETENCIES/LEADERSHIP ANCHORS:
  • Utilizes Critical thinking – able to deal with complex concepts, capable and agile 
  • Consistently uses sound judgement – maintains commitment to core ethics and values when making judgments and decisions; makes sound decisions based on analysis, experience and judgement and thinks through the impact
  • Operates with transparency and is trusted – is widely viewed as someone who demonstrates integrity and trust, adhering to the Danaher and Opco Standards of Conduct
  • Drives for results – action oriented and has sense of urgency
  • Solves problems – uses logic and rigorous problem-solving tools and methods to solve problems 

Job Requirements



Qualifications

  • Electrical/Mechanical Technologist Diploma 
  • 1-2 years’ experience with consumer products
  • Bilingual – verbal and written an asset
  • Excellent customer service skills and ability to communicate across levels and cultures
  • A preference given to individuals with experience in dealing with complex technical issues in a customer service setting
  • A team player, able to work independently as well  


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.