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Pharma France Technical Sales Support in Nationwide France at Videojet

Date Posted: 12/4/2018

Job Snapshot

Job Description

Job ID: VID004802

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (, Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.


Position Description/Key Responsibilities
 Provide technical support and give training to customers
 Configure, assemble, integrate, test and maintain basic and complex pharma systems and solutions at customer sites
 Identify and meet the needs of prospective customers, conduct pre-installation surveys and analyse the requirements
 Join the pharma sales engineers‘ team during customers or prospect meetings to provide technical support
 Support and perform validation services like IQ/OQ according to GAMP
 Proofread and comment on User Requirement Specifications
 Provide information for the development, design and systems integration for pharma solutions from design phase through implementation
 Support the pharma product development team with ideas, trends & feedback
 Work with the pharma development team, R&D and third party suppliers to improve our products or develop new solutions
 Provide first level pharma support in areas such as SAR’s, Brackets and -Software.
 Hold regular status meetings with R&D, SAR and tech support team.
 Analyze and diagnose the most commonly found problems
 Conduct systems analysis, software and/or hardware system configuration, assist in planning and training
 Follow technical trainings to stay up-to-date

Job Requirements


• Understand complex technical processes and concepts
• Possess demonstrated work experience with pharma customers and or OEMs
• Able to install and test technical solutions, even under harsh conditions 
• Possess significant knowledge in technical documentation, validation, database tools and drawings
• Knowledge of printing technologies like laser, Thermal Inkjet, Thermal Transfer, Labeller, Continuous Inkjet is an advantage
• Capable of delivering engaging, informative, well-organized communications or presentations to managers, customers, colleagues
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult, sensitive information tactfully
• Able to read, analyze, and interpret professional journals, technical procedures or governmental regulations. Able to write reports, business correspondence and procedure manuals.
• Demonstrate continuous effort to improve operations, decrease problems at installation, streamline work processes in tech support and work cooperatively and jointly to provide high-quality customer service 
• Willing to travel throughout France and on occasion internationally
• Education: technical engineering degree,
• Experience: min. 5 years of experience in similar industry, preferably in pharma or OEM environment.
• Language Skills: French & English
• Computer Skills: Database software (MS-SQL); Internet software, Microsoft Package, like Word, Excel and solid experience in CAD/CAM software (AutoCAD).

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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