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OEM Technical Support in Barcelona, Spain at Videojet

Date Posted: 3/14/2019

Job Snapshot

Job Description

Job ID: VID005013

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.

Description

To strengthen our OEM sales team we are looking for a:
OEM Technical Support (m/w) - Spain


Position Description/Key Responsibilities:

  • Provides information for the development, design, and systems integration for OEM solutions from definition phase through implementation (R&D and SAR)
  • Reviews work of OEM product development
  • Works with R&D/third party suppliers to develop/maintain drawings for OEM solutions
  • Builds in-house knowledge (e.g. brackets)
  • Installs and maintains OEM Product Kits together with Product Management and IT departments
  • Manages & communicates with third party suppliers for bracket solutions
  • Ensures that OEM technical support teams are contributing to OEM product developments, installation guides and drawing database
  • Provides first level OEM support in areas such as OEM SAR’s, Brackets and OEM Software
  • Configures, assembles, integrates and tests basic and complex new OEM systems and solutions at customer sites
  • Analyses and diagnoses the most commonly found problems at FAT
  • Prepares new installations guides
  • Conducts systems analysis, OEM software and/or hardware system configuration, assists in planning and training
  • Develops and maintains database for OEM SAR’s, Installation Guides and Drawings
  • Applies significant knowledge of OEM industry trends and developments to improve our products
  • Consistently delivers high-quality services to our clients
  • Conducts technical trainings
  • Demonstrates continuous effort to improve operations, decrease problems at FAT, streamline work processes in tech support, and works cooperatively and jointly to provide quality seamless customer service.
  • Post sales activities as installation and support at the OEMs customers

Job Requirements



Qualifications

Experience/Key Competences:
  • Min. 5 years of experience in similar industry, preferably in OEM environment
  • Experience with hardware and software issues in OEM environment
  • Excellent communication (oral and written), interpersonal, organizational and presentation skills
  • Language skills: French mother tongue, English fluent, possible third European language
  • Solid knowledge MS Office, SQL, and AutoCAD
  • Able to work independently and efficiently to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Understands complex technical processes and technical concepts
  • Possesses significant knowledge in technical documentation, database and drawings


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.