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Manager, Systems Service Repair Operations in Sunnyvale, California at Cepheid

Date Posted: 4/8/2019

Job Snapshot

Job Description

Job ID: CEP002876

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

ESSENTIAL JOB RESPONSIBILITIES:

Customer:

  • Ensuring that refurbished products are constantly available to meet customer demand
  • Maintaining performance KPI’s for the US Repair Center activity
  • Ensures quality and productivity of finished goods is optimized
  • Inventory management:
    • Forecasts all service items in collaboration with service planning
    • Analyzes demand trends changes to mix for the US Repair Service Center
  • Create recommendations and develop best practices and tools for execution and management
  • Oversees Daily Management and reporting to ensure alignment with team and management
  • Manages GX module / System, Smart Cycler, NG product lines
  • Applies Continuous Improvement approach to all activities
  • Work closely with Quality Assurance to ensure that Repair Center activities and products delivered are compliant with the company’s Quality standards. Identify areas for improvements, and work with key stakeholders to help drive enhancement projects
  • Represent Service on all relevant ECO/RCO requests, ensuring service and customer interests are well represented, communicating information prior to release to GRC team
  • Provide regular adjustments to parts and consumables forecasts, working closely with the company’s Supply-Chain and Logistics Teams to ensure parts availability world-wide
  • Actively report product quality issues to appropriate teams, and recommend executable corrective actions, as appropriate
  • Partner effectively with other departments (quality, engineering, field service, tech support, service shipping) to ensure that goals are met
  • Regularly audits work being done to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Global expectations (10% of position)
    • Ensure global process alignment at all Global Repair Centers. Spearhead efforts to revise or edit process and training document, as needed, to ensure ongoing continued success
    • Be the conduit between GRC and Service Engineering regarding processes and initiatives in order that implantation and execution are completed on a global basis
    • Lead activities related to the ramp-up of new Global Repair Centers around the world. Work with regional management teams, Facilities, IT and Engineering to ensure that new Repair Centers are set-up on-time

Employee:

  • Manage all associates reporting to the Repair Center, including tracking and auditing associate hours, handling payroll issues and personnel changes, and administering corrective action as needed
  • Conducts regular 1:1 and team meetings to ensure all associates are updated on business
  • Build and maintain an engaged and highly productive team through coaching, training, and associate development, meeting or exceeding production goals

Shareholder:

  •  Optimize lab productivity, process and metric reporting for optimizing refurbish stock levels
  • Maintaining financial KPI’s for the US Repair Center activity

Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

Education or Experience (in years): 

  • High School degree with 8+ years of experience or Bachelor’s degree with 5+ years’ experience or Master’s degree with 3+ years’ experience.
  • Experience within technology companies and previous supervisory experience (desired)

Knowledge, Skills, Abilities:

  • Must be able to follow applicable Quality organization requirements
  • Must be able to follow direction, able to understand SOPs and demonstrate understanding through speech and/or written form
  • Requires proficiency in Microsoft Office Suite, particularly Outlook and Excel
  • Detail oriented, able to multi-task and follow through with a "hands on", "can do" positive attitude.
  • Able to work in a collaborative, team-oriented environment

PHYSICAL DEMANDS

  • Ability to work in an office environment
  • Must be able to lift 25 pounds


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.