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Manager Service Tools & Infrastructure (m/f) in Wetzlar, Germany at Leica Microsystems

Date Posted: 12/2/2018

Job Snapshot

Job Description

Job ID: LEI003970

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.  Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.


  • Provides the vision and underlying strategy for selection, adoption and implementation of service applications and infrastructure needs for the Global Service Business
  • Globally manage the interface to internal R&D and the 3rd party Remote Software provider(s
  • Monitor and ensure RemoteCare performance according to agreed service levels
  • Ensure and support RemoteCare consideration in Product Development
  • Ensure assessment and optimization of device diagnostic capabilities that can be integrated into the company’s remote servicing tools to increase speed of delivery of service, as well as the potential to offer electronic distribution of proprietary software updates
  • Push agent development according to requirement for new and existing equipment
  • Ensure RemoteCare roll-out according to Compliance and R&A regulations
  • Develop, Implement and Drive Remote Service processes
  • Develop and Implement new After Sales Products via RemoteCare including according Business Plans and Marketing & Sales strategies
  • Drive RemoteCare connections in the field
  • Ensure pro-active performance monitoring and downtime avoidance
  • Ensure remote problem fixing wherever possible
  • Monitor, measure and report field service support savings due to remote support
  • Develop and Implement sufficient RemoteCare Organisation ensuring the required remote support as well as the targeted After Sales growth
  • Ensure sufficient RemoteCare User and Hierarchy Management

Job Requirements


  • Bachelor’s Degree Required or similar
  • MBA, graduate engineer or similar preferred
  • Solid Technical and Customer Service background
  • 5+ year’s successful Management experience in an international Technical Service role
  • Service Tools and Remote Service Experience
  • Leadership experience
  • Demonstrated ability in analyzing and assessing the technology needs of a global support organization
  • High need to travel across Europe + globally

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.