Manager Field Technical Service in Chicago, Illinois at Beckman Coulter Diagnostics

Date Posted: 7/9/2018

Job Snapshot

Job Description

Job ID: BEC011565

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.



We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.



Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


Description

Oversee and maintain team of top-performing Field Service Engineers.


Work directly with Global Services Leadership on operational strategy as related to performance and goals.


Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as PM’s, MODs and balancing workload


Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skillset.


Regularly visit jobsites for quality control, coaching and training purposes.


Regularly visit clients and customers to maintain network and relationships.


Responsible for expanding network and developing new relationships for new opportunities.


Technical support for all Field Service Engineers.


Review Field Service Engineers service records to make sure that all work is being done to code and correctly.


Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives


Act as the primary connection between the office staff and the field, answer any technical questions either may have.


Advise Global Service Leadership on growth opportunities.


Identify and eliminate risks.


Assure that communications from the office reach the field in a timely and efficient manager.


Responsible for the implementation of and adherence to corporate processes and procedures.


Maintain controls over materials purchased to stock Field Service Engineers’ car.


Regularly assess skillsets and provide evaluations, and coaching.


Identify and replace non-performers.


Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards.

Job Requirements



Qualifications

Current, clean driver’s license


Strong computer skills including Microsoft Office and industry specific applications


Ability to communicate effectively with team members, management, and customers


Ability to work independently, with minimal direct supervision


Demonstrated commitment to safety


Demonstrated track record of reliability, punctuality, and productivity


Ability to lead a team


Ability to adapt and comply with Company/Client requirements


Ability to work in a rapidly changing, multi-cultural environment


Has a desire to learn and develop within the role


Bachelor’s degree with 9 plus years or Master’s degree with 7 plus years



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.