Key Account Manager in Guelph, Ontario at VIQUA

Date Posted: 9/13/2019

Job Snapshot

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Job Description

Job ID: VIQ000124

About Us

VIQUA (vee-kwa) is a leading water treatment technology company focused on providing residential and light commercial customers with confidence in their drinking water. As a division of a Fortune 500 company, out products are treating water in homes, apartment complexes, campgrounds, resorts, hotels and hospitals in over 100 countries. 

VIQUA is looking for highly motivated and creative people to join our team. We offer competitive compensation packages, comprehensive benefit coverage and a flexible work environment. If you thrive in a dynamic, fast-paced, hands-on and engaging environment VIQUA is the place for you! 

VIQUA provides support in its recruitment process to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at 



The Key Account Manager understands that key accounts aren’t simple customers who spend a lot, but rather customers who are significant to the Company’s long term growth based on their financial and strategic value; and works closely with all current and future key accounts to develop and expand business opportunities by providing strategic support in alignment with VIQUA’s priorities.  

The VIQUA Key Account Manager (KAM) is responsible for managing VIQUA Key National Accounts and prospecting new customers.  The KAM ensures that on-going relationships are maintained with customers while maximizing VIQUAs offerings and profitability. Additionally, this position supports the Director of North America Sales and Service on special projects and activities to exceed targeted organizational sales growth.


Key National Account & Customer Management 
  • This role requires a deep understanding of the market and technologies
  • Identify key decision makers in assigned customers and cultivate relationships to ensure satisfaction and confidence in VIQUA offerings
  • Develop a strategy unique to each customer based on current and future needs that fosters a long-term, trusted relationship with VIQUA 
  • Strong customer service by ensuring that outstanding issues are resolved in a timely manner
  • Serve as the knowledge expert with respect to understanding assigned customer businesses and share this knowledge with other key internal partners to improve the overall customer experience provided by VIQUA
  • Communicate regularly within VIQUA to ensure all parties clearly understand the strategies necessary to meet assigned customers current and future needs
  • Project Management, coordination and decisive planning, managing relations and negotiations, leadership and innovative development of opportunities.
  • Working closely with other VIQUA associates to ensure clear communication of programs, commitments and key account requirements to ensure local level execution of customer support
  • Provide advice to customers regarding product options, support to a partner’s product requirements, maintain knowledge of new and existing products
  • Ensure customer satisfaction, identify new opportunities, organize and lead periodical account reviews, effectively communicate with all departments to resolve customer issues, maintain and use Salesforce for current and potential customers, and provide substantial information relating to sales plans and reports
  • Initiate contact and develop new North American opportunities in alignment with corporate strategy
Business and Financial Management 
  • Develop sales plans and budgets for assigned customers that identify opportunities both within and outside the current market
  • Structure advertising/marketing co-op and promos to ensure strong profitable growth by customer
  • Accountable to achieve annual sales budget
  • Partnering with the field sales and other internal partners to drive customer growth
  • Utilize various tools, applications and reporting to produce presentations and executive summaries for both customer and internal presentations

Job Requirements


  • BA/BS degree 
  • 5-10 years Senior Sales/Key Account management experience and achievement of budget and growth targets
  • Progressive sales experience within in a large, global organization
  • Salesforce (CRM) experience
  • Cross functional experience 
  • Proven record of developing and executing a key account business development plan, exceeding stretch sales targets, and monitoring sales and marketing budgets
  • Experience managing others either directly or indirectly. 
  • Have strong technical skills and background with regard to previous and current trends within the industry (asset)
  • Able to travel to the U.S. for training/meetings. 
  • Language skills considered a strong asset
  • Moves strategy to action – creates, manages and aligns work to the vision and purpose.; demonstrates strategic agility; understands the business’ strategic position and issues, and anticipates future trends and consequences
  • Consistently uses sound judgement – maintains commitment to core ethics and values when making judgements and decisions; makes sound decisions based on analysis, experience and judgement and thinks through the impact
  • Operates with transparency and is trusted – is widely viewed as someone who demonstrates integrity and trust, adhering to the Danaher and Opco Standards of Conduct
  • Listens and responds to customer needs – relentlessly customer focused; establishes and grows effective networks that deliver insights into customers, technologies and competitors; uses networks to build trusting relationships.
  • Cultivates and enables breakthrough thinking to drive growth – translate and evaluate the customers’ needs (VOC and insights) into business priorities that have the strongest potential to deliver high value commercially viable solutions. 

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.