IT Support Engineer in Bangalore, India at Esko

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: ESK003400

About Us

Esko Graphics India Pvt. Ltd., A Group Company of the Danaher group ($20 Billion and Fortune 500 Company), is a global supplier of integrated software solutions for packaging, sign and display finishing, commercial printing, digital asset management and professional publishing.

Esko Graphics is European Company, having HQ in Ghent, Belgium, having its operation in 17+ countries.

Esko products and services help customers raise productivity, reduce time-to-market, lower costs and expand business and improve profitability.

Key product lines include software for graphic and structural design, pre-production and project management for the entire supply chain, CDI Computer-to-Plate systems for flexo plates and sleeves and Kongsberg cutting & creasing tables for short-run production and sample making in packaging and sign & display markets. Targeted at designers, tradeshops, label printers, folding carton, flexible and corrugated converters, as well as consumer product companies and retailers.

To know more, please refer undermentioned link :


IT Support Engineer 

In everyday life, we would be lost without packaging. So we need people to make it. But have you ever wondered what these people would do without the software and hardware that enables them to create packaging? That’s where Esko steps in: thanks to our solutions, people can create packaging, signs and displays – and optimize the processes to do so.
So, yes: we’re an ICT company. But continuously being on the verge of creative innovations, we are quite different from the others. And you are too, aren’t you?  
Yes, we’re ambitious and dynamic. Yes, we’re creative. And yes, we like clever and fun colleagues. So if you’re like us, we’d like to have you as our colleague!  
Esko is looking for enthusiastic and motivated to join their team in Bangalore.
Read the job description to know more.

Main role / Job Objective:       
The IT Support Engineer contributes to providing a cost efficient, stable and effective IT infrastructure. You achieve a high internal user satisfaction via an appropriate quality of service offered to the Esko users.
In addition you contribute to optimizing IT investments and securing the evolution of the IT architecture according to the Esko business needs and strategy.

Main responsibilities and key activities: 
•Responsible for the daily user-support, including:
•Trouble shooting and problem solving on infrastructure and business applications, using a ticketing based system,
•Setup, configuration and delivery of workstations (Windows and Mac);
•Installation of software applications;
•Test of new equipment.
•Participate in the setup and support of servers, communication infrastructure and network devices.
•Communicate and co-operate with external partner(s) regarding problem solving.
•Assist and advice users in finding the best suitable solution for their needs. This relates to choice of systems, best working practices, integration of systems, etc.
•Participate in the order fulfilment process for new IT systems, i.e. typically workstations.
•Participate in making and updating documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance.
•Take ownership of internal IT processes & procedures and drive continuous improvement. Pro-actively co-create and re-engineer internal procedures, and update/document. Take initiative and communicate/involve stakeholders. 
•Train and supervise end-users in the use of globally used applications / IT systems. “Globally” indicates across regions and departments.
•Be the LOCAL IT link between customers and the IT environment

Job Requirements


 Qualifications and professional knowledge:
•3 years of relevant experience in an IT support role.
•You have worked with a variety of IT support systems 
•Experience with ITIL, is considered a plus
•Experience with PC operating systems, applications and hardware for both Windows & Mac. Having expertise with Mac is considered a plus.
•Security knowledge and awareness 
•Technology awareness of server technology (Citrix, VM Ware) is considered a plus
•Experience working in an international and complex company.
•Proficient in English
•Excellent customer orientation skills

Danaher Corporation Overview

Danaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba, Linx, Laetus and AVT, a group of technology companies dedicated to helping customers give products unique identities. Through innovative software and hardware solutions for marking and coding, color selection and communication, packaging development, management and production, and track and trace, the Product Identification companies are simplifying the packaging value chain for 90% of products produced around the world.