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IT Operations Support (1st & 2nd Line Support) in Belfeld, Netherlands at Nobel Biocare

Date Posted: 1/10/2019

Job Snapshot

Job Description

Job ID: NOB002569

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


Our Global IT Support Team is looking for a new colleague to join their team!

IT Specialist (1st & 2nd line support)



Position Objective:

Are you passionate about technology? Are you motivated by interacting with people throughout the day, in person, on the phone and via email? Then we look forward to hearing from you!

In this role, based at our office in Belfeld, you will provide onsite and remote IT support to users. This includes assisting, instructing, informing and training them on IT-related matters. Support remotely the office environment of users in any office. Support and assist configuring IT appliances, printers, VoIP phones, mobile phones, tablets, internet lines and other standard hardware and standard software. Act as a local point of contact for IT outsourcing partners and other Global IT business units. The role offers great and solid career prospects.  

In this position you will:

•      Provide operating systems support: Windows, iOS, Android, Mac

•      Standard hardware & standard software support

•      Local network internet lines, VoIP systems, printers, mobile phones and tablets support

•      Server room operations: racking, patching, cabling, tape backup change, refresh

•      Assist other IT Teams to assess capacity and requirements locally

•      Incident/request management

•      Travelling to other locations where/when needed 

•      Train new users, conduct regular training sessions, project-related training sessions

•      AD user administration

•      Office 365 technical support

•      Ensure effective user commmunication (IT changes, announcements, reminders)

•      Translate documents, training materials and manuals to local language(s)

•      IT projects assistance and consulting, within the bounderies of this job description

•      Maintain IT knowledge database, creation of guides

•      Provides all the relevant and pertinent information when involved in local IT audit   processes

•      Disposal of IT equipment and appliances

•      Provides IT consultancy to local managment upon request

•      Attends calls in the global call center system and forms part of a rotating shift for weekend calls

•      Provides best effort IT support for local business events (symposium, conferences, meetings)

Job Requirements


To be successful in the role we need you to have:

•         Previous experience in a customer facing technical support role

•         Experience working within SLA driven environments

•         Strong knowledge of All Windows,Mac, iOS and Android Operating systems

•         Familiarity with Microsoft Office suite (365), VoIP

•         Networking in general (TCP/IP,DNS, WINS, DHCP )

•         Familiarity with Active Directory

•         Proven IT Background

•         Basic server room knowledge


Skills/technical know-how:

•         Fluent in Dutch and English, other languages are a plus

•         Passionate about IT

•         Ability to manage time and priorities effectively

•         Excellent communication skills (written & verbal), also in public

•         Ability to build & manage strong working relationships with end users

•         Ability to deliver at a high level, even when under pressure, when working both independantly and also as part of a team

•         Friendliness, team-player skills

•         Good negotiation and training skills

•         Ability to translate business needs into IT terms



•         Customer Focus

•         Collaboration

•         Continuous Learning

•         Passion for Results

•         Communication with Impact





Interested? Join the Nobel Biocare Team!

If you would like to explore this exciting opportunity further and find out more about the role we have to offer, please do not hesitate to contact us!

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.